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customer service (6,884)
1-20 of (839 documents found)
2022
69
The Social Effects of Emotions
Annual Review of Psychology
(
17.7
★★★
), 73, 629-658.
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Citations
Matthew Li (80, 6.9K)
2023
56
Artificial Intelligence (AI) Student Assistants in the Classroom: Designing Chatbots to Support Student Success
Information Systems Frontiers
(
6.4
★★★
), 25, 161-182.
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Matthew Li (80, 6.9K)
2022
24
Overcoming customer innovation resistance to the sustainable adoption of chatbot services: A community-enterprise perspective in Thailand
Journal of Innovation & Knowledge
(
14.0
★★★
), 7, 100211.
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Matthew Li (80, 6.9K)
2022
30
Engaging the Avatar: The effects of authenticity signals during chat-based service recoveries
Journal of Business Research
(
10.2
★★★
), 144, 703-716.
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Citations
Matthew Li (80, 6.9K)
2022
52
On the Design of and Interaction with Conversational Agents: An Organizing and Assessing Review of Human-Computer Interaction Research
Journal of the Association for Information Systems
(
3.7
★★★
), 23, 96-138.
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Matthew Li (80, 6.9K)
2023
49
Generative artificial intelligence as a new context for management theories: analysis of ChatGPT
Central European Management Journal
(
1.2
★★★
), 31, 3-13.
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Matthew Li (80, 6.9K)
2023
18
The influence of chatbot humour on consumer evaluations of services
International Journal of Consumer Studies
(
11.6
★★★
), 47, 545-562.
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Matthew Li (80, 6.9K)
2022
44
Voice assistants in hospitality: using artificial intelligence for customer service
Journal of Hospitality and Tourism Technology
(
3.8
★★★
), 13, 386-403.
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Citations
Matthew Li (80, 6.9K)
2022
36
Understanding the user experience of customer service chatbots: An experimental study of chatbot interaction design
International Journal of Human Computer Studies
(
5.6
★★★
), 161, 102788.
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Matthew Li (80, 6.9K)
2022
38
Human-Computer Interaction in Customer Service: The Experience with AI Chatbots—A Systematic Literature Review
Electronics (Switzerland)
(
3.1
★★★
), 11, 1579.
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Matthew Li (80, 6.9K)
2022
37
Impact of COVID-19 pandemic on the workforce: from psychological distress to the Great Resignation
Journal of Epidemiology and Community Health
(
3.7
★★★
), 76, 525-526.
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Citations
Matthew Li (80, 6.9K)
2022
28
E-Commerce and Consumer Protection in India: The Emerging Trend
Journal of Business Ethics
(
6.0
★★★
), 180, 581-604.
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Citations
Matthew Li (80, 6.9K)
2023
31
Marketing with ChatGPT: Navigating the Ethical Terrain of GPT-Based Chatbot Technology
AI
(
3.8
★★★
), 4, 375-384.
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Matthew Li (80, 6.9K)
2022
23
Voice Assistant vs. Chatbot – Examining the Fit Between Conversational Agents’ Interaction Modalities and Information Search Tasks
Information Systems Frontiers
(
6.4
★★★
), 24, 839-856.
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Matthew Li (80, 6.9K)
2022
28
Customer Brand Engagement through Chatbots on Bank Websites– Examining the Antecedents and Consequences
International Journal of Human-Computer Interaction
(
4.8
★★★
), 38, 1212-1227.
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Citations
Matthew Li (80, 6.9K)
2022
25
Sentiment Analysis of Customers’ Reviews Using a Hybrid Evolutionary SVM-Based Approach in an Imbalanced Data Distribution
IEEE Access
(
4.2
★★★
), 10, 22260-22273.
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Matthew Li (80, 6.9K)
2022
19
Analysing tourism destination promotion through Facebook by Destination Marketing Organizations of India
Current Issues in Tourism
(
7.2
★★★
), 25, 1416-1431.
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Matthew Li (80, 6.9K)
2022
15
The implications of batching in the bullwhip effect and customer service of closed-loop supply chains
International Journal of Production Economics
(
8.9
★★★
), 244, 108379.
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Matthew Li (80, 6.9K)
2023
19
Trust and digital privacy: willingness to disclose personal information to banking chatbot services
Journal of Financial Services Marketing
(
3.4
★★★
), 28, 337-357.
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Matthew Li (80, 6.9K)
2023
19
Risks and supply chain performance: globalization and COVID-19 perspectives
International Journal of Productivity and Performance Management
(
3.7
★★★
), 72, 1962-1986.
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Matthew Li (80, 6.9K)
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