Managing Service Quality

2.4(top 20%)

impact factor

1.1K(top 20%)

papers

37.6K(top 10%)

citations

94(top 5%)

h-index

2.5(top 20%)

impact factor

1.2K

all documents

40.1K

doc citations

151(top 5%)

g-index

Top Schools (by citations)

#	School	Articles	Citations	R ARank	R CRank
1	Faculty of Economics and Business Studies	2	632	7	1
2	Department of Economics and Management	1	523	74	2
2	Department of Economics and Business	1	523	76	2
4	Warwick Business School	5	468	94	55
5	Department of Industrial Engineering and Management	1	419	24	5
6	Department of Industrial Engineering	2	379	4	1
7	Department of Management	5	377	27	29
8	College of Administrative Sciences and Economics	3	366	14	7
9	Faculty of Economics and Business	2	365	65	1
10	School of Tourism and Hospitality Management	3	292	2	2
11	Faculty of Business and Economics	4	291	15	15
12	Faculty of Business Administration	1	274	39	8
13	Department of Business Administration	2	259	21	10
14	Owen Graduate School of Management	1	250	102	39
15	Department of Computing and Information Systems	2	239	37	15
16	College of Business	2	230	99	57
17	Faculty of Business and Economics	2	207	13	10
18	Faculty of Business Administration	1	185	21	11
19	Department of Business Administration and Economics	1	178	1	1
20	Institute of Technology Management	3	170	3	4
21	College of Management	2	166	9	12
22	School of Business	5	154	4	22
23	Faculty of Law and Management	1	153	11	5
24	College of Business	4	150	6	4
25	School of Management	2	141	8	7
26	College of Industrial Management	1	136	17	4
27	UQ Business School	2	134	97	92
28	NUS Business School	3	129	42	66
29	Department of Technology Management	1	128	45	42
30	Manchester Business School	2	121	161	147
31	Department of Management and Engineering	2	120	112	83
32	Department of Business and Management Studies	1	116	14	3
33	Department of Business Administration	1	111	3	4
34	School of Management	1	105	27	18
34	Newcastle Business School	1	105	124	50
36	School of Management and Economics	1	103	20	10
37	Oulu Business School	1	102	47	15
38	Department of Information Management	1	98	33	19
39	Department of Business Administration of Food and Agricultural Enterprises	1	95	4	5
40	School of Social Work	1	94	142	65
40	Department of Business Administration of Food and Agricultural Enterprises	1	94	1	1
42	Department of Management	1	92	7	3
43	Department of Business Administration	2	91	16	14
43	College of Business	1	91	22	13
43	School of Business	1	91	35	23
46	Macquarie Graduate School of Management	2	89	25	32
47	Department of Information Management	1	82	24	12
47	Department of Management Information Systems	1	82	44	12
49	Griffith Business School	1	81	242	134
50	Department of Psychology	1	77	44	42
50	Department of Business Management	1	77	5	4
52	Division of Business Administration	1	69	5	10
53	Eli Broad College of Business	1	67	54	57
53	Department of Civil and Environmental Engineering	1	67	32	30
55	Norwich Business School	1	66	118	93
55	School of Business and Law	1	66	43	21
57	Department of Business Administration	1	65	46	37
57	College of Management	1	65	18	7
59	Kemmy Business School	1	64	92	53
60	Faculty of Pharmacy	1	62	282	255
60	School of Business and Engineering	3	62	5	20
62	Business School	2	60	3	6
63	Department of Manufacturing Engineering and Engineering Management	1	58	156	131
63	School of Management and Languages	1	58	52	38
65	College of Business Management	1	57	6	4
66	Business School	1	56	37	42
67	College of Business and Economics	1	55	20	19
68	College of Business	1	54	5	7
68	Department of Information Management	1	54	77	58
68	Department of Business Administration	1	54	16	17
68	Department of Business Administration	1	54	36	27
72	Department of Economics and Management	1	53	64	49
73	Department of Business Administration	1	50	57	45
74	Australian School of Business	1	49	99	108
75	Lally School of Management and Technology	1	48	42	56
75	Department of Management	2	48	19	52
77	Birmingham Business School	1	46	184	151
78	Faculty of Management	1	45	55	54
78	Department of Management	1	45	8	16
80	Nottingham Business School	1	44	149	121
81	Sprott School of Business	1	41	91	79
82	School of Engineering	1	40	498	402
83	Department of Business Economics	1	39	2	2
84	Department of Analysis of Social and Economic Systems	1	37	1	1
84	Department of Business Management	1	37	22	12
84	Department of Computer Science and Information Management	1	37	56	51
87	Department of Management	5	36	12	58
87	School of Management	1	36	226	198
89	Newcastle Business School	3	35	48	136
90	Business School	1	34	2	6
90	Department of Business Studies and Research	1	34	2	3
90	Department of Industrial Engineering and Management	1	34	51	41
90	Department of Economics and Law	1	34	30	22
94	Department of Management and International Business	1	32	21	30
94	Department of Management Studies	1	32	71	78
96	Aston Business School	1	31	244	267
96	School of Business and Economics	1	31	29	44
98	Faculty of Economics	1	30	55	61
99	School of Business	1	28	12	18
100	College of Business	1	27	5	13
101	Faculty of Business Administration	1	26	124	130
101	Lancashire Business School	1	26	26	50
103	College of Business	1	25	40	64
103	Faculty of Business	1	25	32	35
103	Love School of Business	1	25	8	15
106	Williamson College of Business Administration	1	24	2	8
106	Department of Business Administration	1	24	3	3
108	College of Business and Management	1	23	1	3
109	Department of Business Management	1	21	8	10
110	Schumpeter School of Business and Economics	1	20	40	58
110	Turku School of Economics	1	20	96	129
110	College of Business and Engineering	1	20	2	3
113	College of Professional Studies and Fine Arts	1	19	5	11
114	Department of Psychology	1	18	32	52
115	Department of Manufacturing Engineering	1	17	58	75
116	Department of Statistics and Operations Technology	1	16	7	2
116	College of Business	1	16	57	80
116	College of International Management	1	16	12	17
116	Anderson School of Management	1	16	68	94
116	Department of Psychology	1	16	197	283
121	Department of Business Studies	1	15	54	85
121	Department of Economics	1	15	47	67
123	Department of Management	2	14	8	26
124	Portsmouth Business School	1	13	122	217
124	Department of Industrial Engineering and Management	1	13	53	70
124	Faculty of Engineering and Computer Technology	1	13	3	3
127	Department of Information and Industrial Engineering	1	12	38	63
127	Department of Industrial Engineering	1	12	58	76
129	Marshall School of Business	1	11	148	253
129	Davis College of Business	1	11	8	16
129	Department of Management	1	11	26	49
129	Department of Management and Marketing	1	11	12	27
133	Department of Business Administration	1	10	37	65
134	Department of Industrial Engineering	1	9	57	82
134	Department of Management Sciences	1	9	110	179
134	Nova School of Business and Economics	1	9	58	112
137	School of Business and Economics	1	8	169	301
138	Sheffield Business School	1	7	83	162
138	Economics and Law	1	7	1	2
138	Southampton Business School	1	7	5	19
138	College of Business	1	7	2	15
142	Faculty of Business Administration	1	6	57	142
143	Department of Psychology	1	5	68	162
144	College of Business	1	4	11	28
144	School of Business Administration	1	4	9	20
146	School of Applied Economics	1	2	10	26
146	Department of Economics and Finance	1	2	41	101

Scientometrics

Overviews

Citing Bodies

Managing Service Quality

Top Schools (by citations)