The graph shows the changes in the impact factor of Managing Service Quality and its the corresponding percentile for the sake of comparison with the entire literature. Impact Factor is the most common scientometric index, which is defined by the number of citations of papers in two preceding years divided by the number of papers published in those years.
How Influential is Managing Service Quality?
Managing Service Quality is the 547th out of 644 Management journals. This Journal is the 14293rd out of 18,687 Social Sciences journals.
How are inpact factors calculated?
The impact factor (IF) is calculated by counting citations from peer-reviewed journals only.
extended IF also counts citations from books and conference papers. However, no patent, abstract, working papers, online documents, etc., are covered.
