2.5(top 20%)
impact factor
1.1K(top 20%)
papers
41.0K(top 10%)
citations
99(top 5%)
h-index
2.6(top 20%)
extended IF
1.2K
all documents
43.2K
doc citations
160(top 5%)
g-index
Managing Service Quality - impact-factor
The graph shows the changes in the impact factor of Managing Service Quality and its corresponding percentile for the sake of comparison with the entire literature. Impact Factor is the most common scientometric index, which is defined by the number of citations of papers in two preceding years divided by the number of papers published in those years.
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How influential is Managing Service Quality in terms of citations?

Based on the citation analysis of 1,103 articles Managing Service Quality has published so far, 15% of its articles have received no citation at all. 94 articles (about 8% of the total articles) have received only one citation. 12.87% of the articles (103) have received over 100 citations.