About
Technology
Issues
FAQ
Search
filter by year
2024 (37)
2023 (301)
2022 (501)
2021 (475)
Similar Keywords
customer service (6,884)
1-20 of (1,314 documents found)
2021
143
Robotics for Customer Service: A Useful Complement or an Ultimate Substitute?
Journal of Service Research
(
12.2
★★★
), 24, 9-29.
Cite
Citations
Matthew Li (80, 6.9K)
2022
69
The Social Effects of Emotions
Annual Review of Psychology
(
17.7
★★★
), 73, 629-658.
Cite
Citations
Matthew Li (80, 6.9K)
2022
114
Fermatean fuzzy CRITIC-EDAS approach for the selection of sustainable third-party reverse logistics providers using improved generalized score function
Journal of Ambient Intelligence and Humanized Computing
(
4.9
★★★
), 13, 295-311.
Cite
Citations
Matthew Li (80, 6.9K)
2021
40
Over a decade of social opinion mining: a systematic review
Artificial Intelligence Review
(
15.7
★★★
), 54, 4873-4965.
Cite
Citations
Matthew Li (80, 6.9K)
2021
29
The Impact of Information Sharing and Quality Assurance on Customer Service at UAE Banking Sector
International Journal of Technology, Innovation and Management
(
17.5
★★★
), 1, 01-17.
Cite
Citations
Matthew Li (80, 6.9K)
2021
94
Big data driven supply chain design and applications for blockchain: An action research using case study approach
Omega
(
5.9
★★★
), 102, 102452.
Cite
Citations
Matthew Li (80, 6.9K)
2023
56
Artificial Intelligence (AI) Student Assistants in the Classroom: Designing Chatbots to Support Student Success
Information Systems Frontiers
(
6.4
★★★
), 25, 161-182.
Cite
Citations
Matthew Li (80, 6.9K)
2021
76
Engagement with chatbots versus augmented reality interactive technology in e-commerce
Journal of Strategic Marketing
(
5.5
★★★
), 29, 375-389.
Cite
Citations
Matthew Li (80, 6.9K)
2021
71
The Impact of Anthropomorphism on Consumers’ Purchase Decision in Chatbot Commerce
Journal of Internet Commerce
(
5.5
★★★
), 20, 46-65.
Cite
Citations
Matthew Li (80, 6.9K)
2022
24
Overcoming customer innovation resistance to the sustainable adoption of chatbot services: A community-enterprise perspective in Thailand
Journal of Innovation & Knowledge
(
14.0
★★★
), 7, 100211.
Cite
Citations
Matthew Li (80, 6.9K)
2021
49
Examining actual consumer usage of E-wallet: A case study of big data analytics
Computers in Human Behavior
(
8.5
★★★
), 121, 106778.
Cite
Citations
Matthew Li (80, 6.9K)
2021
43
Chatbot for SMEs: Integrating customer and business owner perspectives
Technology in Society
(
9.4
★★★
), 66, 101685.
Cite
Citations
Matthew Li (80, 6.9K)
2022
30
Engaging the Avatar: The effects of authenticity signals during chat-based service recoveries
Journal of Business Research
(
10.2
★★★
), 144, 703-716.
Cite
Citations
Matthew Li (80, 6.9K)
2021
39
Exploring the impact of chatbots on consumer sentiment and expectations in retail
Journal of Retailing and Consumer Services
(
9.4
★★★
), 63, 102718.
Cite
Citations
Matthew Li (80, 6.9K)
2021
42
Attachment styles moderate customer responses to frontline service robots: Evidence from affective, attitudinal, and behavioral measures
Psychology and Marketing
(
8.2
★★★
), 38, 881-895.
Cite
Citations
Matthew Li (80, 6.9K)
2021
48
Two-echelon collaborative multi-depot multi-period vehicle routing problem
Expert Systems With Applications
(
7.6
★★★
), 167, 114201.
Cite
Citations
Matthew Li (80, 6.9K)
2021
60
How Concrete Language Shapes Customer Satisfaction
Journal of Consumer Research
(
5.1
★★★
), 47, 787-806.
Cite
Citations
Matthew Li (80, 6.9K)
2021
57
Future directions for chatbot research: an interdisciplinary research agenda
Computing (Vienna/New York)
(
4.8
★★★
), 103, 2915-2942.
Cite
Citations
Matthew Li (80, 6.9K)
2022
52
On the Design of and Interaction with Conversational Agents: An Organizing and Assessing Review of Human-Computer Interaction Research
Journal of the Association for Information Systems
(
3.7
★★★
), 23, 96-138.
Cite
Citations
Matthew Li (80, 6.9K)
2021
37
Effect of information technology-enabled supply chain integration on firm's operational performance
Journal of Enterprise Information Management
(
7.5
★★★
), 34, 948-989.
Cite
Citations
Matthew Li (80, 6.9K)
1
2
3
site/software ©
exaly
; All materials licenced under
CC by-SA
.