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customer service (6,884)
41-60 of (6,884 documents found)
2021
29
The Impact of Information Sharing and Quality Assurance on Customer Service at UAE Banking Sector
International Journal of Technology, Innovation and Management
(
17.5
★★★
), 1, 01-17.
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Citations
Matthew Li (80, 6.9K)
2020
100
AI Customer Service: Task Complexity, Problem-Solving Ability, and Usage Intention
Australasian Marketing Journal
(
5.4
★★★
), 28, 189-199.
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Citations
Matthew Li (80, 6.9K)
2021
94
Big data driven supply chain design and applications for blockchain: An action research using case study approach
Omega
(
5.9
★★★
), 102, 102452.
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Citations
Matthew Li (80, 6.9K)
2020
71
Why do online grocery shoppers switch? An empirical investigation of drivers of switching in online grocery
Journal of Retailing and Consumer Services
(
9.4
★★★
), 53, 101962.
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Citations
Matthew Li (80, 6.9K)
2019
112
Examining the Customer Experience of Using Banking Chatbots and Its Impact on Brand Love: The Moderating Role of Perceived Risk
Journal of Internet Commerce
(
5.5
★★★
), 18, 91-111.
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Citations
Matthew Li (80, 6.9K)
2020
62
Understanding the dynamics of the quality of airline service attributes: Satisfiers and dissatisfiers
Tourism Management
(
9.8
★★★
), 81, 104163.
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Citations
Matthew Li (80, 6.9K)
2018
131
Third party logistics (3PL) selection for cold chain management: a fuzzy AHP and fuzzy TOPSIS approach
Annals of Operations Research
(
4.1
★★★
), 267, 531-553.
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Citations
Matthew Li (80, 6.9K)
2023
56
Artificial Intelligence (AI) Student Assistants in the Classroom: Designing Chatbots to Support Student Success
Information Systems Frontiers
(
6.4
★★★
), 25, 161-182.
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Citations
Matthew Li (80, 6.9K)
2021
76
Engagement with chatbots versus augmented reality interactive technology in e-commerce
Journal of Strategic Marketing
(
5.5
★★★
), 29, 375-389.
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Citations
Matthew Li (80, 6.9K)
2020
97
The impact of chatbot conversational skill on engagement and perceived humanness
Journal of Management Information Systems
(
4.3
★★★
), 37, 875-900.
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Citations
Matthew Li (80, 6.9K)
2020
97
Text mining approach to explore dimensions of airline customer satisfaction using online customer reviews
Journal of Air Transport Management
(
4.5
★★★
), 83, 101760.
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Citations
Matthew Li (80, 6.9K)
2019
53
A Blockchain and AutoML Approach for Open and Automated Customer Service
IEEE Transactions on Industrial Informatics
(
11.3
★★★
), 15, 3642-3651.
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Citations
Matthew Li (80, 6.9K)
2018
146
Big data analytics in smart grids: a review
Energy Informatics
(
2.3
★★★
), 1, .
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Citations
Matthew Li (80, 6.9K)
2017
77
The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance
Tourism Management
(
9.8
★★★
), 59, 349-362.
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Citations
Matthew Li (80, 6.9K)
2017
58
Service Climate as a Moderator of the Effects of Customer-to-Customer Interactions on Customer Support and Service Quality
Journal of Service Research
(
12.2
★★★
), 20, 426-440.
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Citations
Matthew Li (80, 6.9K)
2017
82
Product variety management and supply chain performance: A capability perspective on their relationships and competitiveness implications
International Journal of Production Economics
(
8.9
★★★
), 187, 15-26.
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Citations
Matthew Li (80, 6.9K)
2021
71
The Impact of Anthropomorphism on Consumers’ Purchase Decision in Chatbot Commerce
Journal of Internet Commerce
(
5.5
★★★
), 20, 46-65.
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Citations
Matthew Li (80, 6.9K)
2020
109
Insights from user reviews to improve mental health apps
Health Informatics Journal
(
2.1
★★★
), 26, 2042-2066.
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Citations
Matthew Li (80, 6.9K)
2019
68
The new age of customer impatience
International Journal of Physical Distribution and Logistics Management
(
7.4
★★★
), 49, 4-32.
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Citations
Matthew Li (80, 6.9K)
2018
71
Increasing order picking efficiency by integrating storage, batching, zone picking, and routing policy decisions
International Journal of Production Economics
(
8.9
★★★
), 197, 243-261.
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Citations
Matthew Li (80, 6.9K)
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