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customer service (6,884)
1-20 of (1,722 documents found)
2020
223
Customer service chatbots: Anthropomorphism and adoption
Journal of Business Research
(
10.2
★★★
), 115, 14-24.
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Citations
Matthew Li (80, 6.9K)
2021
258
AI-based chatbots in customer service and their effects on user compliance
Electronic Markets
(
8.1
★★★
), 31, 427-445.
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Citations
Matthew Li (80, 6.9K)
2021
143
Robotics for Customer Service: A Useful Complement or an Ultimate Substitute?
Journal of Service Research
(
12.2
★★★
), 24, 9-29.
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Citations
Matthew Li (80, 6.9K)
2022
69
The Social Effects of Emotions
Annual Review of Psychology
(
17.7
★★★
), 73, 629-658.
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Citations
Matthew Li (80, 6.9K)
2022
114
Fermatean fuzzy CRITIC-EDAS approach for the selection of sustainable third-party reverse logistics providers using improved generalized score function
Journal of Ambient Intelligence and Humanized Computing
(
4.9
★★★
), 13, 295-311.
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Citations
Matthew Li (80, 6.9K)
2020
132
Artificial intelligence and machine learning as business tools: A framework for diagnosing value destruction potential
Business Horizons
(
5.2
★★★
), 63, 183-193.
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Citations
Matthew Li (80, 6.9K)
2021
40
Over a decade of social opinion mining: a systematic review
Artificial Intelligence Review
(
15.7
★★★
), 54, 4873-4965.
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Citations
Matthew Li (80, 6.9K)
2021
29
The Impact of Information Sharing and Quality Assurance on Customer Service at UAE Banking Sector
International Journal of Technology, Innovation and Management
(
17.5
★★★
), 1, 01-17.
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Citations
Matthew Li (80, 6.9K)
2020
100
AI Customer Service: Task Complexity, Problem-Solving Ability, and Usage Intention
Australasian Marketing Journal
(
5.4
★★★
), 28, 189-199.
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Citations
Matthew Li (80, 6.9K)
2021
94
Big data driven supply chain design and applications for blockchain: An action research using case study approach
Omega
(
5.9
★★★
), 102, 102452.
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Citations
Matthew Li (80, 6.9K)
2020
62
Understanding the dynamics of the quality of airline service attributes: Satisfiers and dissatisfiers
Tourism Management
(
9.8
★★★
), 81, 104163.
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Citations
Matthew Li (80, 6.9K)
2023
56
Artificial Intelligence (AI) Student Assistants in the Classroom: Designing Chatbots to Support Student Success
Information Systems Frontiers
(
6.4
★★★
), 25, 161-182.
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Citations
Matthew Li (80, 6.9K)
2021
76
Engagement with chatbots versus augmented reality interactive technology in e-commerce
Journal of Strategic Marketing
(
5.5
★★★
), 29, 375-389.
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Citations
Matthew Li (80, 6.9K)
2020
97
The impact of chatbot conversational skill on engagement and perceived humanness
Journal of Management Information Systems
(
4.3
★★★
), 37, 875-900.
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Citations
Matthew Li (80, 6.9K)
2020
97
Text mining approach to explore dimensions of airline customer satisfaction using online customer reviews
Journal of Air Transport Management
(
4.5
★★★
), 83, 101760.
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Citations
Matthew Li (80, 6.9K)
2021
71
The Impact of Anthropomorphism on Consumers’ Purchase Decision in Chatbot Commerce
Journal of Internet Commerce
(
5.5
★★★
), 20, 46-65.
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Citations
Matthew Li (80, 6.9K)
2020
109
Insights from user reviews to improve mental health apps
Health Informatics Journal
(
2.1
★★★
), 26, 2042-2066.
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Citations
Matthew Li (80, 6.9K)
2022
24
Overcoming customer innovation resistance to the sustainable adoption of chatbot services: A community-enterprise perspective in Thailand
Journal of Innovation & Knowledge
(
14.0
★★★
), 7, 100211.
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Citations
Matthew Li (80, 6.9K)
2021
49
Examining actual consumer usage of E-wallet: A case study of big data analytics
Computers in Human Behavior
(
8.5
★★★
), 121, 106778.
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Citations
Matthew Li (80, 6.9K)
2021
43
Chatbot for SMEs: Integrating customer and business owner perspectives
Technology in Society
(
9.4
★★★
), 66, 101685.
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Citations
Matthew Li (80, 6.9K)
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