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customer service (6,884)
21-40 of (6,884 documents found)
2019
114
Integration of UTAUT model in internet banking adoption context
Journal of Research in Interactive Marketing
(
8.9
★★★
), 13, 411-435.
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Citations
Matthew Li (80, 6.9K)
2017
104
Antecedents and consequences of online customer satisfaction: A holistic process perspective
Technological Forecasting and Social Change
(
11.6
★★★
), 124, 332-342.
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Citations
Matthew Li (80, 6.9K)
2016
142
Wine tourism: Motivating visitors through core and supplementary services
Tourism Management
(
9.8
★★★
), 52, 19-29.
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Citations
Matthew Li (80, 6.9K)
2022
114
Fermatean fuzzy CRITIC-EDAS approach for the selection of sustainable third-party reverse logistics providers using improved generalized score function
Journal of Ambient Intelligence and Humanized Computing
(
4.9
★★★
), 13, 295-311.
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Citations
Matthew Li (80, 6.9K)
2020
132
Artificial intelligence and machine learning as business tools: A framework for diagnosing value destruction potential
Business Horizons
(
5.2
★★★
), 63, 183-193.
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Citations
Matthew Li (80, 6.9K)
2015
212
Social media usage and organizational performance: Reflections of Malaysian social media managers
Telematics and Informatics
(
5.8
★★★
), 32, 67-78.
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Citations
Matthew Li (80, 6.9K)
2012
327
Prolonged sedentary time and physical activity in workplace and non-work contexts: a cross-sectional study of office, customer service and call centre employees
International Journal of Behavioral Nutrition and Physical Activity
(
4.6
★★★
), 9, 128.
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Citations
Matthew Li (80, 6.9K)
2021
40
Over a decade of social opinion mining: a systematic review
Artificial Intelligence Review
(
15.7
★★★
), 54, 4873-4965.
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Citations
Matthew Li (80, 6.9K)
2019
130
In bot we trust: A new methodology of chatbot performance measures
Business Horizons
(
5.2
★★★
), 62, 785-797.
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Citations
Matthew Li (80, 6.9K)
2018
92
Sustainability attitude and performance of construction enterprises: A China study
Journal of Cleaner Production
(
9.3
★★★
), 172, 1440-1451.
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Citations
Matthew Li (80, 6.9K)
2016
156
E-Service Quality: Development of a Hierarchical Model
Journal of Retailing
(
6.2
★★★
), 92, 500-517.
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Citations
Matthew Li (80, 6.9K)
2015
238
Factors influencing the use of social media by SMEs and its performance outcomes
Industrial Management and Data Systems
(
3.7
★★★
), 115, 570-588.
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Citations
Matthew Li (80, 6.9K)
2021
29
The Impact of Information Sharing and Quality Assurance on Customer Service at UAE Banking Sector
International Journal of Technology, Innovation and Management
(
17.5
★★★
), 1, 01-17.
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Citations
Matthew Li (80, 6.9K)
2020
100
AI Customer Service: Task Complexity, Problem-Solving Ability, and Usage Intention
Australasian Marketing Journal
(
5.4
★★★
), 28, 189-199.
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Citations
Matthew Li (80, 6.9K)
2021
94
Big data driven supply chain design and applications for blockchain: An action research using case study approach
Omega
(
5.9
★★★
), 102, 102452.
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Citations
Matthew Li (80, 6.9K)
2020
71
Why do online grocery shoppers switch? An empirical investigation of drivers of switching in online grocery
Journal of Retailing and Consumer Services
(
9.4
★★★
), 53, 101962.
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Citations
Matthew Li (80, 6.9K)
2019
112
Examining the Customer Experience of Using Banking Chatbots and Its Impact on Brand Love: The Moderating Role of Perceived Risk
Journal of Internet Commerce
(
5.5
★★★
), 18, 91-111.
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Citations
Matthew Li (80, 6.9K)
2015
167
The role of organizational culture in the knowledge management process
Journal of Knowledge Management
(
5.1
★★★
), 19, 433-455.
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Citations
Matthew Li (80, 6.9K)
2012
229
The effects of retail channel integration through the use of information technologies on firm performance
Journal of Operations Management
(
5.2
★★★
), 30, 368-381.
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Citations
Matthew Li (80, 6.9K)
2011
231
An Employment Systems Approach to Turnover: Human Resources Practices, Quits, Dismissals, and Performance
Academy of Management Journal
(
6.3
★★★
), 54, 695-717.
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Citations
Matthew Li (80, 6.9K)
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