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customer service (6,884)
1-20 of (6,884 documents found)
2013
2.3K
The Cancer Imaging Archive (TCIA): Maintaining and Operating a Public Information Repository
Journal of Digital Imaging
(
2.9
★★★
), 26, 1045-1057.
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Citations
Matthew Li (80, 6.9K)
2017
585
Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation
Tourism Management
(
9.8
★★★
), 59, 467-483.
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Citations
Matthew Li (80, 6.9K)
2009
881
Consumer e-shopping acceptance: Antecedents in a technology acceptance model
Journal of Business Research
(
10.2
★★★
), 62, 565-571.
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Citations
Matthew Li (80, 6.9K)
2020
223
Customer service chatbots: Anthropomorphism and adoption
Journal of Business Research
(
10.2
★★★
), 115, 14-24.
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Citations
Matthew Li (80, 6.9K)
2021
258
AI-based chatbots in customer service and their effects on user compliance
Electronic Markets
(
8.1
★★★
), 31, 427-445.
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Citations
Matthew Li (80, 6.9K)
2019
328
Real-time co-creation and nowness service: lessons from tourism and hospitality
Journal of Travel and Tourism Marketing
(
7.0
★★★
), 36, 563-582.
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Citations
Matthew Li (80, 6.9K)
2021
143
Robotics for Customer Service: A Useful Complement or an Ultimate Substitute?
Journal of Service Research
(
12.2
★★★
), 24, 9-29.
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Citations
Matthew Li (80, 6.9K)
2007
1.2K
Sustainable supply chains: An introduction
Journal of Operations Management
(
5.2
★★★
), 25, 1075-1082.
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Citations
Matthew Li (80, 6.9K)
2022
69
The Social Effects of Emotions
Annual Review of Psychology
(
17.7
★★★
), 73, 629-658.
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Citations
Matthew Li (80, 6.9K)
2010
616
Condition Monitoring for Device Reliability in Power Electronic Converters: A Review
IEEE Transactions on Power Electronics
(
7.9
★★★
), 25, 2734-2752.
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Citations
Matthew Li (80, 6.9K)
2013
348
Meta-Analytic Review of Employee Turnover as a Predictor of Firm Performance
Journal of Management
(
9.3
★★★
), 39, 573-603.
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Citations
Matthew Li (80, 6.9K)
2019
155
Food quality traceability prototype for restaurants using blockchain and food quality data index
Journal of Cleaner Production
(
9.3
★★★
), 240, 118021.
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Citations
Matthew Li (80, 6.9K)
2013
323
Effects of reputation and website quality on online consumers' emotion, perceived risk and purchase intention
Journal of Research in Interactive Marketing
(
8.9
★★★
), 7, 33-56.
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Citations
Matthew Li (80, 6.9K)
2018
187
Designing efficient order picking systems by combining planning problems: State-of-the-art classification and review
European Journal of Operational Research
(
5.7
★★★
), 267, 1-15.
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Citations
Matthew Li (80, 6.9K)
2020
134
Achieving sustainable development goals through identifying and analyzing barriers to industrial sharing economy: A framework development
International Journal of Production Economics
(
8.9
★★★
), 227, 107575.
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Citations
Matthew Li (80, 6.9K)
2019
231
The impact of e-service quality and customer satisfaction on customer behavior in online shopping
Heliyon
(
3.2
★★★
), 5, e02690.
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Citations
Matthew Li (80, 6.9K)
2012
216
Generating Sales While Providing Service: A Study of Customer Service Representatives' Ambidextrous Behavior
Journal of Marketing
(
11.3
★★★
), 76, 20-37.
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Citations
Matthew Li (80, 6.9K)
2019
160
The influence of e-banking service quality on customer loyalty
International Journal of Bank Marketing
(
6.4
★★★
), 37, 1119-1142.
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Citations
Matthew Li (80, 6.9K)
2009
727
Grid of the future
IEEE Power and Energy Magazine
(
1.6
★★★
), 7, 52-62.
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Citations
Matthew Li (80, 6.9K)
2003
887
The effects of an integrative supply chain strategy on customer service and financial performance: an analysis of direct versus indirect relationships
Journal of Operations Management
(
5.2
★★★
), 21, 523-539.
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Citations
Matthew Li (80, 6.9K)
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