# | Title | Journal | Year | Citations |
---|
1 | E-S-QUAL | Journal of Service Research | 2005 | 2,736 |
2 | Customer Engagement Behavior: Theoretical Foundations and Research Directions | Journal of Service Research | 2010 | 2,378 |
3 | Customer Engagement | Journal of Service Research | 2011 | 2,354 |
4 | Technology Readiness Index (Tri) | Journal of Service Research | 2000 | 1,992 |
5 | Understanding Relationship Marketing Outcomes | Journal of Service Research | 2002 | 1,730 |
6 | Customer Satisfaction and Word of Mouth | Journal of Service Research | 1998 | 1,484 |
7 | Artificial Intelligence in Service | Journal of Service Research | 2018 | 1,362 |
8 | Moving Forward and Making a Difference: Research Priorities for the Science of Service | Journal of Service Research | 2010 | 1,194 |
9 | The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents | Journal of Service Research | 2001 | 1,108 |
10 | Strengthening the Satisfaction-Profit Chain | Journal of Service Research | 2000 | 1,085 |
11 | Service Research Priorities in a Rapidly Changing Context | Journal of Service Research | 2015 | 1,065 |
12 | Consumer Cocreation in New Product Development | Journal of Service Research | 2010 | 1,020 |
13 | The Impact of New Media on Customer Relationships | Journal of Service Research | 2010 | 992 |
14 | Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value | Journal of Service Research | 2010 | 956 |
15 | Word-of-Mouth Processes within a Services Purchase Decision Context | Journal of Service Research | 2000 | 940 |
16 | Whither Services Marketing? | Journal of Service Research | 2004 | 870 |
17 | The Role of Customer Engagement Behavior in Value Co-Creation | Journal of Service Research | 2014 | 826 |
18 | Customer-Employee Rapport in Service Relationships | Journal of Service Research | 2000 | 817 |
19 | Challenges and Opportunities in Multichannel Customer Management | Journal of Service Research | 2006 | 812 |
20 | Health Care Customer Value Cocreation Practice Styles | Journal of Service Research | 2012 | 794 |
21 | Measuring Service Quality in E-Retailing | Journal of Service Research | 2006 | 780 |
22 | An Empirical Investigation of Customer Satisfaction after Service Failure and Recovery | Journal of Service Research | 2000 | 761 |
23 | The Critical Incident Technique in Service Research | Journal of Service Research | 2004 | 730 |
24 | Customer Engagement as a New Perspective in Customer Management | Journal of Service Research | 2010 | 726 |
25 | Domo Arigato Mr. Roboto | Journal of Service Research | 2017 | 708 |
26 | Service Design for Experience-Centric Services | Journal of Service Research | 2010 | 675 |
27 | An Updated and Streamlined Technology Readiness Index | Journal of Service Research | 2015 | 673 |
28 | An Experimental Investigation of Customer Reactions to Service Failure and Recovery Encounters | Journal of Service Research | 1998 | 665 |
29 | The Relationships between Culture and Service Quality Perceptions | Journal of Service Research | 2000 | 610 |
30 | Cultural Influences on Service Quality Expectations | Journal of Service Research | 1998 | 583 |
31 | The Role of Emotions in Service Encounters | Journal of Service Research | 2002 | 574 |
32 | A Hierarchical Model of Health Service Quality | Journal of Service Research | 2007 | 558 |
33 | Do We Really Need Multiple-Item Measures in Service Research? | Journal of Service Research | 2001 | 548 |
34 | Customer Orientation | Journal of Service Research | 2001 | 527 |
35 | Employee Satisfaction, Customer Loyalty, and Financial Performance | Journal of Service Research | 1998 | 508 |
36 | When the Recipe Is More Important Than the Ingredients | Journal of Service Research | 2014 | 508 |
37 | Service Innovation Viewed Through a Service-Dominant Logic Lens: A Conceptual Framework and Empirical Analysis | Journal of Service Research | 2011 | 502 |
38 | Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting | Journal of Service Research | 2011 | 497 |
39 | Characterizing Value as an Experience | Journal of Service Research | 2012 | 491 |
40 | Modeling Customer Lifetime Value | Journal of Service Research | 2006 | 486 |
41 | Customer-to-Customer Interactions: Broadening the Scope of Word of Mouth Research | Journal of Service Research | 2010 | 462 |
42 | Quality of Electronic Services | Journal of Service Research | 2006 | 420 |
43 | An Examination of Moderator Effects in the Four-Stage Loyalty Model | Journal of Service Research | 2006 | 420 |
44 | The Path to Customer Centricity | Journal of Service Research | 2006 | 419 |
45 | Modeling and Managing Student Loyalty | Journal of Service Research | 2001 | 417 |
46 | Service Systems | Journal of Service Research | 2015 | 401 |
47 | The Role of Price Perceptions in an Integrated Model of Behavioral Intentions | Journal of Service Research | 2001 | 363 |
48 | Exploring Customer Loyalty Following Service Recovery | Journal of Service Research | 2008 | 362 |
49 | The Impact of Empowerment on Customer Contact Employees’ Roles in Service Organizations | Journal of Service Research | 2000 | 355 |
50 | Engaged to a Robot? The Role of AI in Service | Journal of Service Research | 2021 | 353 |