41(top 10%)
papers
3.7K(top 5%)
citations
24(top 10%)
h-index
43(top 10%)
g-index
48
all documents
4.1K
doc citations
757
citing journals
105
times ranked
Filter by:Articles (Lifetime) (2) | Citations (Lifetime) (3) | Citations (per year) (11) | Most Cited Article (Lifetime) (7) | Most Cited Article (per year) (21) | Low Rankings (Lifetime) (11) | Low Rankings (per year) (63) |
13th most cited author in Journal of Service Research (lifetime) [with 2154 citations of 6 articles]
20th most cited paper in Journal of Services Marketing (lifetime) [with 272 citations of an article]