33(top 20%)
papers
13.1K(top 1%)
citations
29(top 5%)
h-index
32(top 10%)
g-index
34
all documents
13.8K
doc citations
1.9K
citing journals
105
times ranked
Filter by:Articles (Lifetime) (2) | Citations (Lifetime) (8) | Citations (per year) (23) | Most Cited Article (Lifetime) (7) | Most Cited Article (per year) (28) | Low Rankings (Lifetime) (6) | Low Rankings (per year) (33) |
14th most cited author in Journal of Service Research (lifetime) [with 1908 citations of 4 articles]
33rd most cited author in California Management Review (lifetime) [with 711 citations of 2 articles]
40th most cited paper in Journal of Service Management (lifetime) [with 470 citations of an article]