Journal of Service Management

2.0(top 20%)

impact factor

496(top 50%)

papers

48.1K(top 10%)

citations

119(top 5%)

h-index

2.1(top 20%)

extended IF

508

all documents

51.5K

doc citations

202(top 5%)

g-index

Top Authors (by articles)

#	Author	Articles	Citations	R ARank	R CRank
1	Jochen Wirtz	12	1,407	2	2
2	Anna S Mattila	9	1,114	6	5
3	Bo Edvardsson	8	1,566	4	1
4	Anders Gustafsson	6	740	5	6
4	Robert Johnston	6	1,362	1	1
4	Jan Mattsson	6	457	3	2
7	Ko De Ruyter	5	670	8	8
8	Tore Strandvik	4	1,567	2	1
8	Olivier Furrer	4	19	1	21
8	Magnus Söderlund	4	653	3	2
8	Peter J Danaher	4	373	3	4
8	Inger Roos	4	265	1	3
8	Rhian Silvestro	4	724	1	1
14	Dana yagil	3	144	1	4
14	Francisco Mas-Ruiz	3	246	2	2
14	Aino Halinen	3	291	2	4
14	Stephen W Brown	3	470	4	7
14	Roland T Rust	3	268	8	13
14	Mary Jo Bitner	3	1,025	4	5
14	Levent Altinay	3	122	7	11
21	Rogelio Oliva	2	1,745	5	1
21	Sandra Streukens	2	127	3	7
21	Dwayne D Gremler	2	532	5	4
21	Per Skålén	2	67	4	12
21	Kristina Heinonen	2	110	3	7
21	Sven Modell	2	61	7	8
21	Jaana Tähtinen	2	236	4	2
21	Daniel I. Prajogo	2	215	10	10
21	Christo Boshoff	2	491	4	1
21	Allard Cr Van Riel	2	464	6	4
21	Jonas Matthing	2	746	1	1
21	Steve Baron	2	222	3	3
21	Karthik Namasivayam	2	62	3	7
21	Veronica Liljander	2	897	1	1
35	Jose M Peiro	1	24	40	48
35	Pilar Marques Gou	1	11	2	9
35	Alberto Maydeu-Olivares	1	99	14	14
35	Joseph J Simpson	1	121	8	10
35	Zhilin Yang	1	360	18	6
35	François Anthony Carrillat	1	279	7	2
35	Chandrasekharan Rajendran	1	173	24	11
35	Tuija Mainela	1	47	7	6
35	Fiorenzo Franceschini	1	10	26	40
35	Rachel Barkan	1	23	5	10
35	Adrian J Wilkinson	1	20	31	47
35	Shitao Yang	1	19	1	3
35	Eldon Y Li	1	6	14	31
35	VÍctor JesÚs GarcÍa Morales	1	47	17	21
35	Pilar L González-Torre	1	50	4	6
35	Sungjoo	1	72	20	12
35	Pauliina Ulkuniemi	1	47	4	4
35	Tore Markeset	1	57	8	5
35	David Xin Ding	1	105	5	5
35	Robert A Hecker	1	215	2	2
35	Satu Nätti	1	53	7	5
35	M Jesus YagÜe Guillen	1	23	12	15
35	Emili Grifell - Tatjé	1	11	7	18
35	George A Zsidisin	1	49	9	12
35	Jose M Barrutia	1	21	11	22
35	Liliana L Bove	1	149	8	5
35	Neeru Malhotra	1	161	5	4
35	Kaj E Storbacka	1	875	8	4
35	Kwangtae Park	1	22	7	9
35	Mehraz Boolaky	1	66	9	17
35	Antonella Cugini	1	22	1	1
35	David Martin-Ruiz	1	38	4	6
35	Joan A Ballantine	1	105	7	4
35	Kurt matzler	1	340	19	10
35	Emin Babakus	1	148	19	12
35	Carmen Barroso-Castro	1	158	2	5
35	Finn Wynstra	1	111	9	11
35	Richard J Varey	1	298	9	3
35	Stephen S Tax	1	81	3	4
35	Alan Pilkington	1	61	10	6
35	Lyndon Simkin	1	51	8	8
35	Laurette Dube	1	208	23	10
35	Steve Oakes	1	65	5	6
35	Wendelin Kuepers	1	21	9	18
35	Mark Hughes	1	4	2	6
35	Carmen Echebarria	1	21	12	20
35	Alan M Wilson	1	14	11	27
35	Bård Tronvoll	1	17	9	16
35	Clyde A Warden	1	65	6	3
35	Irene Gil-Saura	1	98	29	13
35	Wymer Ww Jr	1	278	13	3
35	Madeleine E Pullman	1	51	7	11
35	Thomas Baum	1	38	30	30
35	Liisa Valikangas or Liisa Välikangas	1	44	6	6
35	Antonio José Verdú-Jóver	1	47	4	9
35	Vicente Martinez-Tur	1	24	11	8
35	Belarmino Adenso-Diaz	1	50	14	18
35	Lars Witell	1	56	15	14
35	Brian Fynes	1	23	6	15
35	Giuseppe Cappiello	1	0	3	13
35	Roger Bennett	1	122	20	10
35	Ilan Alon	1	1	25	81
35	Javier Reynoso	1	7	3	4
35	Angela Roper	1	38	7	8
35	Per Kristensson	1	350	4	2
35	Aviad A Israeli	1	23	7	8
35	Margareta Friman	1	36	15	27
35	Peter R Magnusson	1	0	5	12
35	MirellaHP Kleijnen	1	381	6	4
35	Prof Vikas Kumar	1	85	34	23
35	Gloria Berenguer-Contri	1	98	5	3
35	Javier F Lloréns-Montes	1	47	14	27
35	Wendy van der Valk	1	111	5	4
35	Venkata K Yanamandram	1	153	4	2
35	Sara Campo Martinez	1	23	10	14
35	Ricardo Sellers Rubio	1	47	8	10
35	Faïz Gallouj	1	288	13	5
35	Ana B Casado-Díaz	1	102	4	2
35	Delphine Dion	1	55	4	7
35	Adrian C North	1	65	18	23
35	Juan Luis Nicolau	1	97	13	8
35	Mirjam Galetzka	1	60	5	5
35	Daniel Arias-Aranda	1	30	5	9
35	Beatriz Moliner-Velázquez	1	98	6	1
35	Francisco Javier Rondán-Cataluña	1	38	13	9
35	Joseph H K Lai	1	31	11	14
35	Jie Lu	1	33	38	48
35	Xinyuan Zhao	1	84	9	7
35	Jose Ramos	1	24	9	10
35	Zhilin Yang	1	360	13	6
35	Andreas H Zins	1	350	7	1
35	Jean-Louis Chandon	1	161	4	3
35	Jaebeom Suh	1	198	1	3
35	Frances V O'callaghan	1	241	9	2
35	Anthony Patterson	1	132	8	5
35	Phil John Jones	1	31	4	9
35	May Oo Lwin	1	136	18	10
35	Juergen Gnoth	1	124	9	5
35	Susan Maria Freeman	1	26	10	15
35	Per Nikolaj Bukh	1	13	7	13
35	Amparo Cervera	1	98	8	3
35	Maria Holmlund	1	70	8	5
35	Grafton Whyte	1	73	1	1
35	Hsin-Yu Shih	1	286	8	3
35	Osman M Karatepe	1	148	24	15
35	Anders Fundin	1	177	5	1
35	Gary Davies	1	28	12	18
35	Manuel Sanchez-Perez	1	21	5	11
35	Guangquan Zhang	1	33	38	41
35	David M Brock	1	14	10	16
35	Sara Rosengren	1	87	8	6
35	Simon Croom	1	99	2	3
35	Benedict G C Dellaert	1	620	17	3
35	Elina Jaakkola	1	49	5	8
35	Catherine L Wang	1	44	6	11
35	Raymond P Fisk	1	163	11	7
35	Nora Lado	1	99	1	3
35	Michael K Brady	1	96	8	8
35	Avinandan Mukherjee	1	161	7	6
35	Stefan Michel	1	103	2	5
35	Christopher J Robertson	1	96	6	5
35	Jeffrey W Overby	1	111	1	2
35	Scott E Sampson	1	206	8	4
35	Sajeev Varki	1	67	1	3
35	Fernando Jaramillo	1	279	5	4
35	Swinder Janda	1	431	4	1
35	Per Andersson	1	16	1	3
35	Frederico A De Carvalho	1	30	2	1
35	Audrey Gilmore	1	7	11	24
35	Eyal Yaniv	1	14	1	4
35	Alison M Dean	1	90	2	4
35	Antonella Caru	1	22	2	5
35	Phil Jones	1	31	16	23
35	Peter J Sher	1	286	2	2
35	Gary M Thompson	1	14	7	13
35	Markku Tinnilä	1	79	3	2
35	Ad De Jong	1	20	6	14
35	Gian Luca Marzocchi	1	33	1	3
35	Ingmar Björkman	1	66	8	12
35	Timothy L Wilson	1	5	5	10
35	Sungjoo Lee	1	72	21	12
35	Sören Kock	1	66	5	6
35	Rajesh Kadam	1	152	1	1
35	Ken Butcher	1	241	3	2
35	Tor W Andreassen	1	133	2	1

Scientometrics

Overviews

Citing Bodies

Journal of Service Management

Top Authors (by articles)