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2000-2009 (1,349)
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customer service (6,884)
1-20 of (1,349 documents found)
2009
881
Consumer e-shopping acceptance: Antecedents in a technology acceptance model
Journal of Business Research
(
10.2
★★★
), 62, 565-571.
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Matthew Li (80, 6.9K)
2007
1.2K
Sustainable supply chains: An introduction
Journal of Operations Management
(
5.2
★★★
), 25, 1075-1082.
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Citations
Matthew Li (80, 6.9K)
2009
727
Grid of the future
IEEE Power and Energy Magazine
(
1.6
★★★
), 7, 52-62.
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Citations
Matthew Li (80, 6.9K)
2003
887
The effects of an integrative supply chain strategy on customer service and financial performance: an analysis of direct versus indirect relationships
Journal of Operations Management
(
5.2
★★★
), 21, 523-539.
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Citations
Matthew Li (80, 6.9K)
2002
704
Emotional Balancing of Organizational Continuity and Radical Change: The Contribution of Middle Managers
Administrative Science Quarterly
(
6.9
★★★
), 47, 31.
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Matthew Li (80, 6.9K)
2007
500
Perceived e‐service quality (PeSQ)
Managing Service Quality
(
2.4
★★★
), 17, 317-340.
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Citations
Matthew Li (80, 6.9K)
2006
310
A multiple attribute utility theory approach to lean and green supply chain management
International Journal of Production Economics
(
8.9
★★★
), 101, 99-108.
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Citations
Matthew Li (80, 6.9K)
2007
153
Service Quality Attribute Weights
Journal of Service Research
(
12.2
★★★
), 10, 22-42.
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Citations
Matthew Li (80, 6.9K)
2009
173
An integrated fuzzy approach for provider evaluation and selection in third-party logistics
Expert Systems With Applications
(
7.6
★★★
), 36, 4387-4398.
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Citations
Matthew Li (80, 6.9K)
2006
295
Empirical research opportunities in reverse supply chains
Omega
(
5.9
★★★
), 34, 519-532.
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Citations
Matthew Li (80, 6.9K)
2006
202
Strategic management of logistics service: A fuzzy QFD approach
International Journal of Production Economics
(
8.9
★★★
), 103, 585-599.
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Citations
Matthew Li (80, 6.9K)
2002
379
Supply chain management: a strategic perspective
International Journal of Operations and Production Management
(
5.9
★★★
), 22, 614-631.
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Citations
Matthew Li (80, 6.9K)
2009
162
Developing key performance indicators for supply chain: an industry perspective
Supply Chain Management
(
6.4
★★★
), 14, 422-428.
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Citations
Matthew Li (80, 6.9K)
2009
52
A cross-national comparison of perceived strategic importance of RFID for CIOs in Germany and Italy
International Journal of Information Management
(
17.5
★★★
), 29, 37-47.
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Citations
Matthew Li (80, 6.9K)
2009
170
Warehouse design: A structured approach
European Journal of Operational Research
(
5.7
★★★
), 193, 425-436.
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Citations
Matthew Li (80, 6.9K)
2009
108
Lean Production and information technology: Connection or contradiction?
Computers in Industry
(
9.9
★★★
), 60, 237-247.
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Citations
Matthew Li (80, 6.9K)
2009
123
Customer service in emergency relief chains
International Journal of Physical Distribution and Logistics Management
(
7.4
★★★
), 39, 486-505.
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Citations
Matthew Li (80, 6.9K)
2004
138
When Customers Disappoint: A Model of Relational Internal Marketing and Customer Complaints
Journal of the Academy of Marketing Science
(
11.2
★★★
), 32, 112-126.
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Citations
Matthew Li (80, 6.9K)
2003
295
Customer service providers' attitudes relating to customer service and customer satisfaction in the customer-server exchange.
Journal of Applied Psychology
(
5.3
★★★
), 88, 179-187.
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Citations
Matthew Li (80, 6.9K)
2003
181
Firm market orientation and salesperson customer orientation: interpersonal and intrapersonal influences on customer service and retention in business-to-business buyer–seller relationships
Journal of Business Research
(
10.2
★★★
), 56, 323-340.
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Citations
Matthew Li (80, 6.9K)
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