| # | Title | Journal | Year | Citations |
|---|
| 1 | The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions | International Journal of Contemporary Hospitality Management | 2012 | 839 |
| 2 | Travelers' pro-environmental behavior in a green lodging context: Converging value-belief-norm theory and the theory of planned behavior | Tourism Management | 2015 | 675 |
| 3 | Customer retention in the medical tourism industry: Impact of quality, satisfaction, trust, and price reasonableness | Tourism Management | 2015 | 402 |
| 4 | Young travelers' intention to behave pro-environmentally: Merging the value-belief-norm theory and the expectancy theory | Tourism Management | 2017 | 368 |
| 5 | Hotel customers’ environmentally responsible behavioral intention: Impact of key constructs on decision in green consumerism | International Journal of Hospitality Management | 2015 | 328 |
| 6 | New or repeat customers: How does physical environment influence their restaurant experience? | International Journal of Hospitality Management | 2011 | 291 |
| 7 | Consumer behavior and environmental sustainability in tourism and hospitality: a review of theories, concepts, and latest research | Journal of Sustainable Tourism | 2021 | 248 |
| 8 | The norm activation model and theory-broadening: Individuals' decision-making on environmentally-responsible convention attendance | Journal of Environmental Psychology | 2014 | 232 |
| 9 | Impact of hotel-restaurant image and quality of physical-environment, service, and food on satisfaction and intention | International Journal of Hospitality Management | 2017 | 227 |
| 10 | Personality, satisfaction, image, ambience, and loyalty: Testing their relationships in the hotel industry | International Journal of Hospitality Management | 2014 | 217 |
| 11 | Examining strategies for maximizing and utilizing brand prestige in the luxury cruise industry | Tourism Management | 2014 | 180 |
| 12 | How do green attributes elicit pro-environmental behaviors in guests? The case of green hotels in Vietnam | Journal of Travel and Tourism Marketing | 2019 | 180 |
| 13 | Word-of-mouth, buying, and sacrifice intentions for eco-cruises: Exploring the function of norm activation and value-attitude-behavior | Tourism Management | 2019 | 173 |
| 14 | Water conservation and waste reduction management for increasing guest loyalty and green hotel practices | International Journal of Hospitality Management | 2018 | 157 |
| 15 | Emerging bicycle tourism and the theory of planned behavior | Journal of Sustainable Tourism | 2017 | 156 |
| 16 | Role of motivations for luxury cruise traveling, satisfaction, and involvement in building traveler loyalty | International Journal of Hospitality Management | 2018 | 151 |
| 17 | Theory of green purchase behavior (TGPB): A new theory for sustainable consumption of green hotel and green restaurant products | Business Strategy and the Environment | 2020 | 151 |
| 18 | Exploring halal-friendly destination attributes in South Korea: Perceptions and behaviors of Muslim travelers toward a non-Muslim destination | Tourism Management | 2019 | 149 |
| 19 | What influences water conservation and towel reuse practices of hotel guests? | Tourism Management | 2018 | 147 |
| 20 | Environmental corporate social responsibility and the strategy to boost the airline’s image and customer loyalty intentions | Journal of Travel and Tourism Marketing | 2019 | 147 |
| 21 | Role of halal-friendly destination performances, value, satisfaction, and trust in generating destination image and loyalty | Journal of Destination Marketing & Management | 2019 | 145 |
| 22 | Cruise travelers’ environmentally responsible decision-making: An integrative framework of goal-directed behavior and norm activation process | International Journal of Hospitality Management | 2016 | 142 |
| 23 | Impact of health risk perception on avoidance of international travel in the wake of a pandemic | Current Issues in Tourism | 2021 | 142 |
| 24 | Travelers' switching behavior in the airline industry from the perspective of the push-pull-mooring framework | Tourism Management | 2017 | 141 |
| 25 | Relationship between corporate social responsibility at the micro-level and environmental performance: The mediating role of employee pro-environmental behavior and the moderating role of gender | Sustainable Production and Consumption | 2021 | 141 |
| 26 | Influence of environmental stimuli on hotel customer emotional loyalty response: Testing the moderating effect of the big five personality factors | International Journal of Hospitality Management | 2015 | 140 |
| 27 | Tourist experience quality and loyalty to an island destination: the moderating impact of destination image | Journal of Travel and Tourism Marketing | 2019 | 140 |
| 28 | The Effects of Consumers' Perceived Risk and Benefit on Attitude and Behavioral Intention: A Study of Street Food | Journal of Travel and Tourism Marketing | 2013 | 138 |
| 29 | The effect of physical environment on passenger delight and satisfaction: Moderating effect of national identity | Tourism Management | 2016 | 138 |
| 30 | Green human resource management practices and environmental performance in Malaysian green hotels: The role of green intellectual capital and pro-environmental behavior | Journal of Cleaner Production | 2021 | 138 |
| 31 | Bike-traveling as a growing phenomenon: Role of attributes, value, satisfaction, desire, and gender in developing loyalty | Tourism Management | 2017 | 131 |
| 32 | Effects of epidemic disease outbreaks on financial performance of restaurants: Event study method approach | Journal of Hospitality and Tourism Management | 2020 | 131 |
| 33 | Community attachment, tourism impacts, quality of life and residents’ support for sustainable tourism development | Journal of Travel and Tourism Marketing | 2019 | 130 |
| 34 | Effects of managerial response on consumer eWOM and hotel performance | International Journal of Contemporary Hospitality Management | 2016 | 124 |
| 35 | The healthcare hotel: Distinctive attributes for international medical travelers | Tourism Management | 2013 | 123 |
| 36 | Effect of general risk on trust, satisfaction, and recommendation intention for halal food | International Journal of Hospitality Management | 2019 | 117 |
| 37 | The theory of repurchase decision-making (TRD): Identifying the critical factors in the post-purchase decision-making process | International Journal of Hospitality Management | 2012 | 116 |
| 38 | Drivers of customer decision to visit an environmentally responsible museum: merging the theory of planned behavior and norm activation theory | Journal of Travel and Tourism Marketing | 2017 | 116 |
| 39 | Personality, social comparison, consumption emotions, satisfaction, and behavioral intentions | International Journal of Contemporary Hospitality Management | 2013 | 115 |
| 40 | Impacts of the COVID-19 pandemic on employees’ work stress, well-being, mental health, organizational citizenship behavior, and employee-customer identification | Journal of Hospitality Marketing and Management | 2021 | 108 |
| 41 | Effects of in-flight ambience and space/function on air travelers' decision to select a low-cost airline | Tourism Management | 2013 | 103 |
| 42 | Inter-relationship between firm growth and profitability | International Journal of Hospitality Management | 2011 | 99 |
| 43 | What drives customers’ willingness to pay price premiums for luxury gastronomic experiences at michelin-starred restaurants? | International Journal of Hospitality Management | 2019 | 95 |
| 44 | The Post-Coronavirus World in the International Tourism Industry: Application of the Theory of Planned Behavior to Safer Destination Choices in the Case of US Outbound Tourism | International Journal of Environmental Research and Public Health | 2020 | 95 |
| 45 | Job demands–job resources (JD-R) model, work engagement, and well-being of cruise ship employees | International Journal of Hospitality Management | 2020 | 93 |
| 46 | Flexible bed allocation and performance in the intensive care unit | Journal of Operations Management | 2000 | 92 |
| 47 | Interrelationships between tourist involvement, tourist experience, and environmentally responsible behavior: a case study of Nansha Wetland Park, China | Journal of Travel and Tourism Marketing | 2018 | 86 |
| 48 | Past, present, and future of pro-environmental behavior in tourism and hospitality: a text-mining approach | Journal of Sustainable Tourism | 2022 | 83 |
| 49 | Fostering customers' pro-environmental behavior at a museum | Journal of Sustainable Tourism | 2017 | 82 |
| 50 | Drivers of brand loyalty in the chain coffee shop industry | International Journal of Hospitality Management | 2018 | 81 |
