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exaly
›
Journals
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TQM Journal
›
top-articles
TQM Journal
4.0
(top 10%)
impact factor
1.1K
(top 20%)
papers
17.9K
(top 10%)
citations
57
(top 10%)
h
-index
4.1
(top 10%)
extended IF
1.2K
all documents
21.4K
doc citations
83
(top 10%)
g
-index
Top Articles
#
Title
Journal
Year
Citations
1
Defining lean production: some conceptual and practical issues
TQM Journal
2009
441
2
Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece
TQM Journal
2010
229
3
The structural relationships between TQM factors and organizational performance
TQM Journal
2010
198
4
What does GRI‐reporting tell us about corporate sustainability?
TQM Journal
2009
173
5
A systematic literature review on total quality management critical success factors and the identification of new avenues of research
TQM Journal
2017
162
6
TQM practices and quality management performance
TQM Journal
2008
156
7
Digital transformation challenges: strategies emerging from a multi-stakeholder approach
TQM Journal
2020
142
8
Role of artificial intelligence in operations environment: a review and bibliometric analysis
TQM Journal
2020
139
9
Internet banking service quality, e-customer satisfaction and loyalty: the modified e-SERVQUAL model
TQM Journal
2020
137
10
Essential ingredients for the implementation of Quality 4.0
TQM Journal
2020
137
11
The impact of TQM implementation on the organizational performance of Iranian manufacturing SMEs
TQM Journal
2011
130
12
Lean‐
kaizen
public service: an empirical approach in Spanish local governments
TQM Journal
2009
125
13
The influence of airline service quality on passenger satisfaction and loyalty
TQM Journal
2013
125
14
Critical success factors for Lean Six Sigma in SMEs (small and medium enterprises)
TQM Journal
2016
121
15
COVID-19 outbreak: implications on healthcare operations
TQM Journal
2020
120
16
Why TQM programmes fail? A pathology approach
TQM Journal
2014
118
17
Industry 4.0, quality management and TQM world. A systematic literature review and a proposed agenda for further research
TQM Journal
2020
117
18
Green supply chain management
TQM Journal
2015
110
19
Does size matter for Six Sigma implementation?
TQM Journal
2009
105
20
Perspectives and the new trend of
Kansei
/affective engineering
TQM Journal
2008
105
21
TQM success factors in North Indian manufacturing and service industries
TQM Journal
2011
103
22
The impact of human resource management practices on performance
TQM Journal
2014
102
23
An empirical study of barriers to TQM implementation in Indian industries
TQM Journal
2009
101
24
Quality management – history and trends
TQM Journal
2015
101
25
Total quality management and supply chain management: similarities and differences
TQM Journal
2009
100
26
An investigation on the factors influencing passengers' loyalty in the North Cyprus national airline
TQM Journal
2008
98
27
Self‐assessment of TQM practices: a case analysis
TQM Journal
2009
98
28
TQM implementation elements for manufacturing excellence
TQM Journal
2008
94
29
The influence of soft factors on quality improvement and performance
TQM Journal
2008
94
30
The application of quality function deployment in service quality management
TQM Journal
2009
93
31
Integration of quality management and environmental management systems
TQM Journal
2010
93
32
Business excellence models and the path ahead …
TQM Journal
2011
90
33
Organisational culture, job satisfaction and higher education service quality
TQM Journal
2009
88
34
Quality management benefits through the “soft” and “hard” aspect of TQM in food companies
TQM Journal
2014
88
35
Analyzing Lean Six Sigma enablers: a hybrid ISM-fuzzy MICMAC approach
TQM Journal
2017
88
36
Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out‐patient services
TQM Journal
2010
87
37
The role of technology and institutions in tourism service ecosystems
TQM Journal
2017
87
38
The perceptions and perspectives of Lean Six Sigma (LSS) practitioners
TQM Journal
2012
86
39
Quality management and business excellence, customers and stakeholders
TQM Journal
2008
85
40
The continuing evolution of Lean Six Sigma
TQM Journal
2012
84
41
Lean six sigma project management – a stakeholder management perspective
TQM Journal
2016
82
42
Integrated management systems in Indian manufacturing organizations
TQM Journal
2010
78
43
An integrated framework of indices for quality management in education: a faculty perspective
TQM Journal
2008
75
44
Sustainable value creation in SMEs: a case study
TQM Journal
2013
75
45
Lean production, Toyota Production System and Kaizen philosophy
TQM Journal
2018
75
46
Identifying the critical determinants of TQM and their impact on company performance
TQM Journal
2017
74
47
Cloud-based cyber-physical systems and quality of services
TQM Journal
2016
73
48
A generic model for integration of Quality, Environment and Safety Management Systems
TQM Journal
2014
70
49
Risk-based thinking according to ISO 9001:2015 standard and the risk sources European manufacturing SMEs intend to manage
TQM Journal
2017
70
50
ISO 9001:2000 implementation in the Greek food sector
TQM Journal
2010
69
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