4.0(top 10%)
impact factor
1.1K(top 20%)
papers
17.9K(top 10%)
citations
57(top 10%)
h-index
4.1(top 10%)
extended IF
1.2K
all documents
21.4K
doc citations
83(top 10%)
g-index

Top Articles

#TitleJournalYearCitations
1Defining lean production: some conceptual and practical issuesTQM Journal2009441
2Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in GreeceTQM Journal2010229
3The structural relationships between TQM factors and organizational performanceTQM Journal2010198
4What does GRI‐reporting tell us about corporate sustainability?TQM Journal2009173
5A systematic literature review on total quality management critical success factors and the identification of new avenues of researchTQM Journal2017162
6TQM practices and quality management performanceTQM Journal2008156
7Digital transformation challenges: strategies emerging from a multi-stakeholder approachTQM Journal2020142
8Role of artificial intelligence in operations environment: a review and bibliometric analysisTQM Journal2020139
9Internet banking service quality, e-customer satisfaction and loyalty: the modified e-SERVQUAL modelTQM Journal2020137
10Essential ingredients for the implementation of Quality 4.0TQM Journal2020137
11The impact of TQM implementation on the organizational performance of Iranian manufacturing SMEsTQM Journal2011130
12Lean‐kaizen public service: an empirical approach in Spanish local governmentsTQM Journal2009125
13The influence of airline service quality on passenger satisfaction and loyaltyTQM Journal2013125
14Critical success factors for Lean Six Sigma in SMEs (small and medium enterprises)TQM Journal2016121
15COVID-19 outbreak: implications on healthcare operationsTQM Journal2020120
16Why TQM programmes fail? A pathology approachTQM Journal2014118
17Industry 4.0, quality management and TQM world. A systematic literature review and a proposed agenda for further researchTQM Journal2020117
18Green supply chain managementTQM Journal2015110
19Does size matter for Six Sigma implementation?TQM Journal2009105
20Perspectives and the new trend of Kansei/affective engineeringTQM Journal2008105
21TQM success factors in North Indian manufacturing and service industriesTQM Journal2011103
22The impact of human resource management practices on performanceTQM Journal2014102
23An empirical study of barriers to TQM implementation in Indian industriesTQM Journal2009101
24Quality management – history and trendsTQM Journal2015101
25Total quality management and supply chain management: similarities and differencesTQM Journal2009100
26An investigation on the factors influencing passengers' loyalty in the North Cyprus national airlineTQM Journal200898
27Self‐assessment of TQM practices: a case analysisTQM Journal200998
28TQM implementation elements for manufacturing excellenceTQM Journal200894
29The influence of soft factors on quality improvement and performanceTQM Journal200894
30The application of quality function deployment in service quality managementTQM Journal200993
31Integration of quality management and environmental management systemsTQM Journal201093
32Business excellence models and the path ahead …TQM Journal201190
33Organisational culture, job satisfaction and higher education service qualityTQM Journal200988
34Quality management benefits through the “soft” and “hard” aspect of TQM in food companiesTQM Journal201488
35Analyzing Lean Six Sigma enablers: a hybrid ISM-fuzzy MICMAC approachTQM Journal201788
36Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out‐patient servicesTQM Journal201087
37The role of technology and institutions in tourism service ecosystemsTQM Journal201787
38The perceptions and perspectives of Lean Six Sigma (LSS) practitionersTQM Journal201286
39Quality management and business excellence, customers and stakeholdersTQM Journal200885
40The continuing evolution of Lean Six SigmaTQM Journal201284
41Lean six sigma project management – a stakeholder management perspectiveTQM Journal201682
42Integrated management systems in Indian manufacturing organizationsTQM Journal201078
43An integrated framework of indices for quality management in education: a faculty perspectiveTQM Journal200875
44Sustainable value creation in SMEs: a case studyTQM Journal201375
45Lean production, Toyota Production System and Kaizen philosophyTQM Journal201875
46Identifying the critical determinants of TQM and their impact on company performanceTQM Journal201774
47Cloud-based cyber-physical systems and quality of servicesTQM Journal201673
48A generic model for integration of Quality, Environment and Safety Management SystemsTQM Journal201470
49Risk-based thinking according to ISO 9001:2015 standard and the risk sources European manufacturing SMEs intend to manageTQM Journal201770
50ISO 9001:2000 implementation in the Greek food sectorTQM Journal201069