1.3(top 50%)
impact factor
1.6K(top 10%)
papers
20.1K(top 10%)
citations
56(top 10%)
h-index
1.4(top 50%)
impact factor
3.0K
all documents
21.7K
doc citations
82(top 10%)
g-index
Top Articles
| # | Title | Journal | Year | Citations |
|---|---|---|---|---|
| 1 | Factors affecting patient satisfaction and healthcare quality | International Journal of Health Care Quality Assurance | 2009 | 331 |
| 2 | The quality of health care and patient satisfaction | International Journal of Health Care Quality Assurance | 2006 | 226 |
| 3 | A study of patients’ expectations and satisfaction in Singapore hospitals | International Journal of Health Care Quality Assurance | 2000 | 206 |
| 4 | Determinants of customer satisfaction with hospitals: a managerial model | International Journal of Health Care Quality Assurance | 1998 | 193 |
| 5 | Evaluating Lean in healthcare | International Journal of Health Care Quality Assurance | 2013 | 190 |
| 6 | Challenging patient safety culture: survey results | International Journal of Health Care Quality Assurance | 2007 | 172 |
| 7 | Private healthcare quality: applying a SERVQUAL model | International Journal of Health Care Quality Assurance | 2010 | 161 |
| 8 | An overview of six sigma applications in healthcare industry | International Journal of Health Care Quality Assurance | 2007 | 147 |
| 9 | Healthcare service quality: towards a broad definition | International Journal of Health Care Quality Assurance | 2013 | 144 |
| 10 | The relative importance of service dimensions in a healthcare setting | International Journal of Health Care Quality Assurance | 2008 | 129 |
| 11 | Factors affecting performance of hospital nurses in Riyadh Region, Saudi Arabia | International Journal of Health Care Quality Assurance | 2009 | 118 |
| 12 | Does patient satisfaction affect patient loyalty? | International Journal of Health Care Quality Assurance | 2011 | 115 |
| 13 | Patients' satisfaction of service quality in Saudi hospitals: a SERVQUAL analysis | International Journal of Health Care Quality Assurance | 2013 | 114 |
| 14 | Service quality in hospital care: the development of an in‐patient questionnaire | International Journal of Health Care Quality Assurance | 1995 | 113 |
| 15 | Assessing the quality of physiotherapy services using Servqual | International Journal of Health Care Quality Assurance | 2002 | 112 |
| 16 | User involvement in healthcare technology development and assessment | International Journal of Health Care Quality Assurance | 2006 | 110 |
| 17 | Gearing service quality into public and private hospitals in small islands | International Journal of Health Care Quality Assurance | 2008 | 108 |
| 18 | Accreditation: a tool for organizational change in hospitals? | International Journal of Health Care Quality Assurance | 2004 | 107 |
| 19 | The birth satisfaction scale | International Journal of Health Care Quality Assurance | 2011 | 105 |
| 20 | Empathy: towards a conceptual framework for health professionals | International Journal of Health Care Quality Assurance | 2004 | 101 |
| 21 | Total quality management in European healthcare | International Journal of Health Care Quality Assurance | 2000 | 100 |
| 22 | The influence of service quality and patients' emotions on satisfaction | International Journal of Health Care Quality Assurance | 2008 | 98 |
| 23 | Modified importance‐performance analysis: an application to hospitals | International Journal of Health Care Quality Assurance | 2001 | 96 |
| 24 | Comparing public and private hospital care service quality | International Journal of Health Care Quality Assurance | 1998 | 90 |
| 25 | Measuring service quality in a hospital colposcopy clinic | International Journal of Health Care Quality Assurance | 2005 | 90 |
| 26 | An empirical study of patients' expectations and satisfactions in Egyptian hospitals | International Journal of Health Care Quality Assurance | 2005 | 88 |
| 27 | Managing healthcare quality in Ghana: a necessity of patient satisfaction | International Journal of Health Care Quality Assurance | 2011 | 88 |
| 28 | Six Sigma arises from the ashes of TQM with a twist | International Journal of Health Care Quality Assurance | 2006 | 87 |
| 29 | The impact of service user involvement in research | International Journal of Health Care Quality Assurance | 2005 | 85 |
| 30 | Hospital service quality: a managerial challenge | International Journal of Health Care Quality Assurance | 2004 | 84 |
| 31 | Statistical measures of customer satisfaction for health care quality assurance: a case study | International Journal of Health Care Quality Assurance | 2001 | 82 |
| 32 | Customer perceived service quality, satisfaction and loyalty in Indian private healthcare | International Journal of Health Care Quality Assurance | 2015 | 81 |
| 33 | Lean and Six Sigma in acute care: a systematic review of reviews | International Journal of Health Care Quality Assurance | 2016 | 78 |
| 34 | Service quality in health care setting | International Journal of Health Care Quality Assurance | 2009 | 76 |
| 35 | Health care quality in NHS hospitals | International Journal of Health Care Quality Assurance | 1996 | 75 |
| 36 | Under the knife: a national survey of six sigma programs in US healthcare organizations | International Journal of Health Care Quality Assurance | 2008 | 75 |
| 37 | Healthcare quality and moderators of patient satisfaction: testing for causality | International Journal of Health Care Quality Assurance | 2009 | 75 |
| 38 | Estimating ICU bed capacity using discrete event simulation | International Journal of Health Care Quality Assurance | 2012 | 74 |
| 39 | Measuring service quality at a university health clinic | International Journal of Health Care Quality Assurance | 1995 | 73 |
| 40 | Implementation of a nationwide electronic health record (EHR) | International Journal of Health Care Quality Assurance | 2018 | 72 |
| 41 | Six Sigma in healthcare delivery | International Journal of Health Care Quality Assurance | 2013 | 71 |
| 42 | RFID in the healthcare supply chain: usage and application | International Journal of Health Care Quality Assurance | 2009 | 69 |
| 43 | The trust-commitment challenge in service quality-loyalty relationships | International Journal of Health Care Quality Assurance | 2015 | 69 |
| 44 | Lean healthcare: scale, scope and sustainability | International Journal of Health Care Quality Assurance | 2018 | 69 |
| 45 | An ISO 9001 quality management system in a hospital | International Journal of Health Care Quality Assurance | 2005 | 67 |
| 46 | Quality of Big Data in health care | International Journal of Health Care Quality Assurance | 2015 | 67 |
| 47 | The nurse retention, quality of care and patient satisfaction chain | International Journal of Health Care Quality Assurance | 2001 | 66 |
| 48 | Performance measurement definitions | International Journal of Health Care Quality Assurance | 2007 | 66 |
| 49 | Supply chain dynamics in healthcare services | International Journal of Health Care Quality Assurance | 2010 | 66 |
| 50 | Hospital waiting time: the forgotten premise of healthcare service delivery? | International Journal of Health Care Quality Assurance | 2011 | 66 |