| 1 | Customer perceptions of e‐service quality in online shopping | International Journal of Retail and Distribution Management | 2005 | 864 |
| 2 | Identifying key factors affecting consumer purchase behavior in an online shopping context | International Journal of Retail and Distribution Management | 2003 | 635 |
| 3 | Creating agile supply chains in the fashion industry | International Journal of Retail and Distribution Management | 2004 | 617 |
| 4 | An examination of the relationship between service quality, customer satisfaction, and store loyalty | International Journal of Retail and Distribution Management | 2000 | 546 |
| 5 | The digitalization of retailing: an exploratory framework | International Journal of Retail and Distribution Management | 2016 | 484 |
| 6 | Decomposing the value of department store shopping into utilitarian, hedonic and social dimensions | International Journal of Retail and Distribution Management | 2006 | 410 |
| 7 | Increasing efficiency in the supply chain for short shelf life goods using RFID tagging | International Journal of Retail and Distribution Management | 2003 | 402 |
| 8 | An examination of the relationship between trust, commitment and relationship quality | International Journal of Retail and Distribution Management | 2002 | 359 |
| 9 | Generation Y female consumer decision‐making styles | International Journal of Retail and Distribution Management | 2003 | 358 |
| 10 | Corporate brand image, satisfaction and store loyalty | International Journal of Retail and Distribution Management | 2007 | 313 |
| 11 | Attitudes and behaviour towards organic products: an exploratory study | International Journal of Retail and Distribution Management | 2008 | 307 |
| 12 | Last mile fulfilment and distribution in omni-channel grocery retailing: a strategic planning framework | International Journal of Retail and Distribution Management | 2016 | 300 |
| 13 | An integrative framework capturing experiential and utilitarian shopping experience | International Journal of Retail and Distribution Management | 2007 | 299 |
| 14 | Consumer response to online grocery shopping | International Journal of Retail and Distribution Management | 2000 | 286 |
| 15 | Usability and responsiveness of artificial intelligence chatbot on online customer experience in e-retailing | International Journal of Retail and Distribution Management | 2021 | 284 |
| 16 | Fashion clothing – where does it all end up? | International Journal of Retail and Distribution Management | 2007 | 276 |
| 17 | Something old, something used | International Journal of Retail and Distribution Management | 2012 | 275 |
| 18 | Going shopping: key determinants of shopping behaviors and motivations | International Journal of Retail and Distribution Management | 1999 | 266 |
| 19 | Moderating effects of online shopping experience on customer satisfaction and repurchase intentions | International Journal of Retail and Distribution Management | 2014 | 253 |
| 20 | Consumer demographics, store attributes, and retail format choice in the US grocery market | International Journal of Retail and Distribution Management | 2006 | 246 |
| 21 | Attitude and age differences in online buying | International Journal of Retail and Distribution Management | 2005 | 241 |
| 22 | Young consumers’ insights on brand equity | International Journal of Retail and Distribution Management | 2015 | 240 |
| 23 | An empirical study of online shopping customer satisfaction in China: a holistic perspective | International Journal of Retail and Distribution Management | 2008 | 238 |
| 24 | Effect of brand familiarity, experience and information on online apparel purchase | International Journal of Retail and Distribution Management | 2005 | 236 |
| 25 | Desperately seeking shelf availability: an examination of the extent, the causes, and the efforts to address retail out‐of‐stocks | International Journal of Retail and Distribution Management | 2003 | 232 |
| 26 | Mobile payments adoption by US consumers: an extended TAM | International Journal of Retail and Distribution Management | 2017 | 229 |
| 27 | Cause‐related marketing: how generation Y responds | International Journal of Retail and Distribution Management | 2003 | 210 |
| 28 | The role of the technology acceptance model in explaining effects of image interactivity technology on consumer responses | International Journal of Retail and Distribution Management | 2006 | 209 |
| 29 | Millennials' attitude toward chatbots: an experimental study in a social relationship perspective | International Journal of Retail and Distribution Management | 2020 | 207 |
| 30 | Communicating packaging eco-friendliness | International Journal of Retail and Distribution Management | 2015 | 199 |
| 31 | The adoption of Internet financial services: a qualitative study | International Journal of Retail and Distribution Management | 2001 | 193 |
| 32 | The effect of offline brand trust and perceived internet confidence on online shopping intention in the integrated multi‐channel context | International Journal of Retail and Distribution Management | 2009 | 184 |
| 33 | Using ZMET to explore barriers to the adoption of 3G mobile banking services | International Journal of Retail and Distribution Management | 2003 | 181 |
| 34 | Entertainment‐seeking shopping centre patrons: the missing segments | International Journal of Retail and Distribution Management | 2003 | 180 |
| 35 | Augmented reality in retailing: a review of features, applications and value | International Journal of Retail and Distribution Management | 2019 | 178 |
| 36 | Shopping malls attractiveness: a segmentation approach | International Journal of Retail and Distribution Management | 2007 | 177 |
| 37 | Switching to electronic stores: consumer characteristics and the perception of shopping benefits | International Journal of Retail and Distribution Management | 2002 | 176 |
| 38 | Private label brand image: its relationship with store image and national brand | International Journal of Retail and Distribution Management | 2006 | 175 |
| 39 | The sustainable clothing market: an evaluation of potential strategies for UK retailers | International Journal of Retail and Distribution Management | 2012 | 172 |
| 40 | Radio frequency identification in the UK: opportunities and challenges | International Journal of Retail and Distribution Management | 2004 | 171 |
| 41 | The importance of packaging design for own‐label food brands | International Journal of Retail and Distribution Management | 2007 | 168 |
| 42 | Applying the technology acceptance model to the online retailing of financial services | International Journal of Retail and Distribution Management | 2006 | 167 |
| 43 | The influence of visual packaging design on perceived food product quality, value, and brand preference | International Journal of Retail and Distribution Management | 2013 | 166 |
| 44 | The nature of luxury: a consumer perspective | International Journal of Retail and Distribution Management | 2013 | 165 |
| 45 | Consumer value: an application to mall and Internet shopping | International Journal of Retail and Distribution Management | 2002 | 164 |
| 46 | Atmospheric cues and their effect on the hedonic retail experience | International Journal of Retail and Distribution Management | 2010 | 163 |
| 47 | Measuring retail customer experience | International Journal of Retail and Distribution Management | 2013 | 163 |
| 48 | A guide to developing and managing a well‐integrated multi‐channel retail strategy | International Journal of Retail and Distribution Management | 2004 | 162 |
| 49 | B2c e‐commerce logistics: the rise of collection‐and‐delivery points in The Netherlands | International Journal of Retail and Distribution Management | 2008 | 161 |
| 50 | The impact of experiential augmented reality applications on fashion purchase intention | International Journal of Retail and Distribution Management | 2018 | 160 |
