3(top 5%)
Impact Factor
3.7(top 5%)
extended IF
72(top 5%)
H-Index
603
authors
1.8K
papers
36.7K
citations
2.6K
citing journals
9.8K
citing authors

Most Cited Articles of Journal of Business and Industrial Marketing

TitleYearCitations
Customer perceived value: a substitute for satisfaction in business markets?2002593
The relationship marketing process: communication, interaction, dialogue, value2004440
Tacit knowledge transfer and firm innovation capability2003429
Customer‐perceived value in industrial contexts2000363
Cooperation and competition in relationships between competitors in business networks1999342
Product services: from a service supporting the product to a service supporting the client2001320
Interaction, relationships and networks in business markets: an evolving perspective1996309
Case study research methods for theory building2003267
Toward a transcending conceptualization of relationship: a service‐dominant logic perspective2009258
Service innovation in product-centric firms: a multidimensional business model perspective2014228
Marketing service relationships: the role of commitment1998227
Organizational culture and job satisfaction2003202
Marketing services: the case of a missing product1998199
A stakeholder theory approach to designing environmental marketing strategy1995197
The impact of CRM 2.0 on customer insight2010185
Behavioral implications of the transition process from products to services2005175
Return on relationships (ROR): the value of relationship marketing and CRM in business‐to‐business contexts2004172
Dialogue and its role in the development of relationship specific knowledge2004169
The explanatory foundations of relationship marketing theory2006163
All research is interpretive!2003156
Relationships among TPL providers and members of supply chains – a strategic perspective2001154
Customer service in business‐to‐business markets: an agenda for research1998153
Branding in B2B markets: insights from the service‐dominant logic of marketing2007145
The impact of information technology deployment on trust, commitment and value creation in business relationships2004141
Users' adoption of e‐banking services: the Malaysian perspective2007140