4.4(top 3%)
Impact Factor
5.1(top 3%)
extended IF
164(top 2%)
H-Index
823
authors
3.2K
papers
141.9K
citations
5.3K
citing journals
24K
citing authors

Most Cited Articles of European Journal of Marketing

TitleYearCitations
A Service Quality Model and its Marketing Implications19843.1K
The value concept and relationship marketing19961.2K
Consumer perceived risk: conceptualisations and models1999782
Service loyalty2002760
The Development of Buyer‐Seller Relationships in Industrial Markets1980733
Customer repurchase intention2003725
SERVQUAL: review, critique, research agenda1996702
The effects of organizational formalization on organizational commitment and work alienation in US, Japanese and Korean industrial salesforces1996673
The internationalization of small computer software firms1995668
Consumer Behaviour in Tourism1987658
Growing the entrepreneurial firm1995652
Corporate identity, corporate branding and corporate marketing ‐ Seeing through the fog2001644
On the relationship between store image, store satisfaction and store loyalty1998635
Antecedents and consequences of trust and satisfaction in buyer‐seller relationships1998628
Perceived Risk: Further Considerations for the Marketing Discipline1993603
Brand trust in the context of consumer loyalty2001596
How to Design a Service1982557
Tribal marketing2002537
Community and consumption1997529
Brand community of convenience products: new forms of customer empowerment – the case “my Nutella The Community”2006521
The link between green purchasing decisions and measures of environmental consciousness1996518
Corporate brands: what are they? What of them?2003500
Cross‐national Evaluation of Made‐in Concept Using Multiple Cues1993472
Corporate branding and corporate brand performance2001460
Predictive model assessment in PLS-SEM: guidelines for using PLSpredict2019451