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2023 (301)
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customer service (6,884)
1-20 of (338 documents found)
2023
56
Artificial Intelligence (AI) Student Assistants in the Classroom: Designing Chatbots to Support Student Success
Information Systems Frontiers
(
6.4
★★★
), 25, 161-182.
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Citations
Matthew Li (80, 6.9K)
2023
49
Generative artificial intelligence as a new context for management theories: analysis of ChatGPT
Central European Management Journal
(
1.2
★★★
), 31, 3-13.
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Citations
Matthew Li (80, 6.9K)
2023
18
The influence of chatbot humour on consumer evaluations of services
International Journal of Consumer Studies
(
11.6
★★★
), 47, 545-562.
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Matthew Li (80, 6.9K)
2023
31
Marketing with ChatGPT: Navigating the Ethical Terrain of GPT-Based Chatbot Technology
AI
(
3.8
★★★
), 4, 375-384.
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Citations
Matthew Li (80, 6.9K)
2023
19
Trust and digital privacy: willingness to disclose personal information to banking chatbot services
Journal of Financial Services Marketing
(
3.4
★★★
), 28, 337-357.
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Matthew Li (80, 6.9K)
2023
19
Risks and supply chain performance: globalization and COVID-19 perspectives
International Journal of Productivity and Performance Management
(
3.7
★★★
), 72, 1962-1986.
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Citations
Matthew Li (80, 6.9K)
2023
17
Exploring factors affecting mobile-banking app adoption: a perspective from adaptive structuration theory
Aslib Journal of Information Management
(
2.1
★★★
), 75, 773-795.
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Citations
Matthew Li (80, 6.9K)
2023
12
Exploring the role of the Amazon effect on customer expectations: An analysis of user‐generated content in consumer electronics retailing
Journal of Consumer Behaviour
(
4.2
★★★
), 22, 1062-1073.
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Citations
Matthew Li (80, 6.9K)
2023
12
Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service?
Information Systems Research
(
3.7
★★★
), 34, 1296-1311.
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Citations
Matthew Li (80, 6.9K)
2023
12
The impact of value co-creation in sustainable services: understanding generational differences
Journal of Services Marketing
(
3.0
★★★
), 37, 155-167.
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Citations
Matthew Li (80, 6.9K)
2023
12
The role of blockchain-enabled supply chain applications in improving supply chain performance: the case of Jordanian manufacturing sector
Management Research Review
(
2.7
★★★
), 46, 1315-1333.
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Citations
Matthew Li (80, 6.9K)
2023
11
A Framework for Adopting a Sustainable Reverse Logistics Service Quality for Reverse Logistics Service Providers: A Systematic Literature Review
Sustainability
(
3.2
★★★
), 15, 1755.
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Citations
Matthew Li (80, 6.9K)
2023
4
The Journal of the Academy of Marketing Science at 50: A historical analysis
Journal of the Academy of Marketing Science
(
11.2
★★★
), 51, 222-243.
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Matthew Li (80, 6.9K)
2023
10
Influence Factors of Small and Medium-Sized Enterprises and Micro-Enterprises in the Cross-Border E-Commerce Platforms
Journal of Theoretical and Applied Electronic Commerce Research
(
5.7
★★★
), 18, 416-440.
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Citations
Matthew Li (80, 6.9K)
2023
7
Platform-centric vs. multi-party service failure: an examination of consumers’ negative word of mouth about sharing economy platforms
International Journal of Contemporary Hospitality Management
(
8.0
★★★
), 35, 1332-1375.
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Citations
Matthew Li (80, 6.9K)
2023
7
Social CRM: linking the dots of customer service and customer loyalty during COVID-19 in the hotel industry
International Journal of Contemporary Hospitality Management
(
8.0
★★★
), 35, 992-1009.
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Citations
Matthew Li (80, 6.9K)
2023
8
Providing Service During a Merger: The Role of Organizational Goal Clarity and Servant Leadership
Journal of Business Ethics
(
6.0
★★★
), 184, 627-647.
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Citations
Matthew Li (80, 6.9K)
2023
9
Organizational Factors Affecting Successful Implementation of Chatbots for Customer Service
Journal of Internet Commerce
(
5.5
★★★
), 22, 122-156.
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Citations
Matthew Li (80, 6.9K)
2023
3
Putting customer service at risk: Why and when family ostracism relates to customer-oriented behaviors
International Journal of Hospitality Management
(
8.8
★★★
), 109, 103390.
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Citations
Matthew Li (80, 6.9K)
2023
3
Monitoring Chip Branch Failure in Multichip IGBT Modules Based on Gate Charge
IEEE Transactions on Industrial Electronics
(
7.9
★★★
), 70, 5214-5223.
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Citations
Matthew Li (80, 6.9K)
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