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1980-1989 (147)
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customer service (6,884)
1-20 of (147 documents found)
1989
356
A Framework for Analyzing Customer Service Orientations in Manufacturing
Academy of Management Review
(
11.7
★★★
), 14, 75-95.
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Matthew Li (80, 6.9K)
1989
55
Furthering the integration of marketing and logistics through customer service in the channel
Journal of the Academy of Marketing Science
(
11.2
★★★
), 17, 63-71.
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Matthew Li (80, 6.9K)
1985
74
Safety stocks and component commonality
Journal of Operations Management
(
5.2
★★★
), 6, 13-22.
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Matthew Li (80, 6.9K)
1986
65
The Impact of Internal Marketing on Customer Service in a Retail Bank
International Journal of Bank Marketing
(
6.4
★★★
), 4, 3-30.
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Matthew Li (80, 6.9K)
1987
51
Interaction between frequency of rescheduling and the role of safety stock in material requirements planning systems
International Journal of Production Research
(
7.5
★★★
), 25, 221-232.
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Matthew Li (80, 6.9K)
1989
56
The impact of safety stock on schedule instability, cost and service
Journal of Operations Management
(
5.2
★★★
), 8, 327-347.
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Matthew Li (80, 6.9K)
1989
49
Building Societies as Retail Banks: The Importance of Customer Service and Corporate Image
International Journal of Bank Marketing
(
6.4
★★★
), 7, 22-27.
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Matthew Li (80, 6.9K)
1988
69
TASK CLARIFICATION, PERFORMANCE FEEDBACK, AND SOCIAL PRAISE: PROCEDURES FOR IMPROVING THE CUSTOMER SERVICE OF BANK TELLERS
Journal of Applied Behavior Analysis
(
2.7
★★★
), 21, 65-71.
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Matthew Li (80, 6.9K)
1987
44
Stock allocation among a central warehouse and identical regional warehouses in a particular push inventory control system
International Journal of Production Research
(
7.5
★★★
), 25, 191-205.
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Citations
Matthew Li (80, 6.9K)
1987
50
The Effects of Demand-Forecast Fluctuations on Customer Service and Inventory Cost When Demand is Lumpy
Journal of the Operational Research Society
(
3.4
★★★
), 38, 75-82.
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Matthew Li (80, 6.9K)
1985
32
Scheduling production activities in multi-stage batch manufacturing systems
International Journal of Production Research
(
7.5
★★★
), 23, 315-328.
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Citations
Matthew Li (80, 6.9K)
1987
27
Customer service as a competitive tool
Industrial Marketing Management
(
6.7
★★★
), 16, 225-230.
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Citations
Matthew Li (80, 6.9K)
1981
24
Customer service as a marketing strategy
Industrial Marketing Management
(
6.7
★★★
), 10, 31-41.
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Citations
Matthew Li (80, 6.9K)
1980
37
Fostering Friendliness in a Fast Food Franchise
Journal of Organizational Behavior Management
(
1.2
★★★
), 2, 151-164.
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Citations
Matthew Li (80, 6.9K)
1985
31
An Analysis of Scheduling Policies In Multiechelon Production Systems
IIE Transactions
(
2.1
★★★
), 17, 370-377.
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Matthew Li (80, 6.9K)
1989
36
Customer Service Research: Past, Present and Future
International Journal of Physical Distribution & Materials Management
(
0.1
★★★
), 19, 2-23.
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Matthew Li (80, 6.9K)
1986
12
The role of customer service in determining customer satisfaction
Journal of the Academy of Marketing Science
(
11.2
★★★
), 14, 17-26.
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Citations
Matthew Li (80, 6.9K)
1980
30
Improving Customer Service in a Large Department Store Through the Use of Training and Feedback
Journal of Organizational Behavior Management
(
1.2
★★★
), 2, 251-265.
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Citations
Matthew Li (80, 6.9K)
1987
14
The Customer Service and Quality Challenge
Service Industries Journal
(
8.3
★★★
), 7, 77-90.
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Citations
Matthew Li (80, 6.9K)
1988
27
Strategic human resource management in the UK computer supplier industry
Journal of Occupational Psychology
(
1.5
★★★
), 61, 25-42.
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Citations
Matthew Li (80, 6.9K)
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