| What do nonprofit hospitals reward? An examination of CEO compensation in nonprofit hospitals. | PLoS ONE | 2022 |
| Evaluating Patient-Centered Mobile Health Technologies: Definitions, Methodologies, and Outcomes | JMIR MHealth and UHealth | 2020 |
| Customer Satisfaction: Enhancing the Patient Experience | | 2019 |
| Patient Satisfaction, Patient-Reported Outcomes, and Quality | | 2019 |
| Using Small Step Service Design Thinking to Create and Implement Services that Improve Patient Care | | 2019 |
| Reporting Quality Results | | 2019 |
| Big Data for Predictive Analytics in High Acuity Health Settings | Studies in Big Data | 2019 |
| Reducing the Use of Indwelling Urinary Catheters During Cesarean Deliveries | POJ Nursing Practice & Research | 2017 |
| Why Have a Rapid Response System? Cold with Fear: The Patient and Family Experience of Failure to Rescue | | 2017 |
| The Patient Experience: An Essential Component of High-Value Care and Service | | 2017 |
| Patients and Families as Coproducers of Safe and Reliable Outcomes | | 2017 |
| Understanding the Patient Experience | | |
| Select Bibliography | | |
| ACE Unit Business Model | | 2014 |
| Perioperative pain management in orthopedic surgery | Orthopedics | 2013 |
| Assessing the Impact of Patient-Facing Mobile Health Technology on Patient Outcomes: Retrospective Observational Cohort Study | JMIR MHealth and UHealth | 2020 |
| Investigation of Radiation Oncologists' Awareness of Online Reputation Management | JMIR Cancer | 2019 |
| Using Twitter to Examine Web-Based Patient Experience Sentiments in the United States: Longitudinal Study | Journal of Medical Internet Research | 2018 |
| Anchoring Vignettes as a Method to Address Implicit Gender Bias in Patient Experience Scores | Annals of Emergency Medicine | 2021 |
| Satisfaction in clinics and hospitals: Does context matter? | Journal of Marketing Theory and Practice | |
| The effect of patient satisfaction scores on physician job satisfaction and burnout | Future Science OA | 2020 |
| How Does a New General Surgery Residency Program's Junior Residents Impact Hospital Efficiency and Productivity? | Journal of Surgical Education | 2020 |
| The Relationship Between Follow-up Appointments and Access to Primary Care | Journal of General Internal Medicine | 2020 |
| Information transparency: Examining physicians’ perspectives toward online consumer reviews in the United States | International Journal of Healthcare Management | 2020 |
| Pharmacist Transition-of-Care Services Improve Patient Satisfaction and Decrease Hospital Readmissions | Journal of Pharmacy Practice | 2020 |
| Visioning a hospitality-oriented patient experience (HOPE) framework in health care | Journal of Service Management | 2020 |
| The Use of the Net Promoter Score (NPS) in an Outpatient Allergy and Pulmonary Clinic: An Innovative Look into Using Tablet-Based Tool vs Traditional Survey Method | Patient Related Outcome Measures | 2020 |
| Playing doctor on TV: physician portrayals and interactions on medical drama, comedy, and reality shows | Atlantic Journal of Communication | 2020 |
| Emerging technologies and analytics for a new era of value-centered marketing in healthcare | Journal of the Academy of Marketing Science | 2020 |
| Association of the Trauma of Hospitalization With 30-Day Readmission or Emergency Department Visit | JAMA Internal Medicine | 2019 |
| Patient-reported experience after outpatient breast surgery | American Journal of Surgery | 2019 |
| Single-dose dalbavancin and patient satisfaction in an outpatient setting in the treatment of acute bacterial skin and skin structure infections | Journal of Global Antimicrobial Resistance | 2019 |
| A comparison of patient satisfaction when office-based procedures are performed by general surgery residents versus an attending surgeon | Surgery | 2019 |
| A Brief Communication Curriculum Improves Resident and Nurse Communication Skills and Patient Satisfaction | Journal of General Internal Medicine | 2019 |
| The effect of adapting Hospital at Home to facilitate implementation and sustainment on program drift or voltage drop | BMC Health Services Research | 2019 |
| Nurses' Perceptions of Personal Communication Devices in the Perioperative Environment | AORN Journal | 2019 |
| Role Modeling to Teach Communication and Professionalism in Prelicensure Nursing Students | Teaching and Learning in Nursing | 2019 |
| Understanding Patient Safety and Quality Outcome Data | Critical Care Nurse | 2018 |
| Patient Satisfaction with Care After Coronary Revascularization | Patient | 2018 |
| Chronic Pain Management and Maxillofacial Surgery | | 2018 |
| Moving Beyond Pain as the Fifth Vital Sign and Patient Satisfaction Scores to Improve Pain Care in the 21st Century | Pain Management Nursing | 2018 |
| Health Policy and Management | | 2017 |
| Using publicly reported hospital data to predict obstetric quality | Journal of Maternal-Fetal and Neonatal Medicine | 2017 |
| Psychometric properties of the Press Ganey® Outpatient Medical Practice Survey | Health and Quality of Life Outcomes | 2017 |
| Psychometric Analysis and Qualitative Review of an Outpatient Radiology-Specific Patient Satisfaction Survey: A Call for Collaboration in Validating a Survey Instrument | Journal of the American College of Radiology | 2017 |
| Challenges and opportunities to change the course of the opioid epidemic: a surgeon's perspective | Postgraduate Medicine | 2017 |
| Local infiltration for postsurgical analgesia following total hip arthroplasty: a comparison of liposomal bupivacaine to traditional bupivacaine | Current Medical Research and Opinion | 2017 |
| The relationship between emergency department wait times and inpatient satisfaction | Health Marketing Quarterly | 2017 |
| First steps in validating the pediatric anesthesia parent satisfaction (PAPS) survey | Paediatric Anaesthesia | 2017 |
| Nursing skill mix in European hospitals: cross-sectional study of the association with mortality, patient ratings, and quality of care | BMJ Quality and Safety | 2017 |
