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exaly
›
Journals
›
Journal of Service Management
›
top-authors
Journal of Service Management
2.0
(top 20%)
impact factor
496
(top 50%)
papers
48.1K
(top 10%)
citations
119
(top 5%)
h
-index
2.1
(top 20%)
extended IF
508
all documents
51.5K
doc citations
202
(top 5%)
g
-index
Top Authors (by citations)
#
Author
Articles
Citations
R ARank
R CRank
1
Rogelio Oliva
2
1,745
5
1
2
Tore Strandvik
4
1,567
2
1
3
Bo Edvardsson
8
1,566
4
1
4
Jochen Wirtz
12
1,407
2
2
5
Robert Johnston
6
1,362
1
1
6
Anna S Mattila
9
1,114
6
5
7
Mary Jo Bitner
3
1,025
4
5
8
Veronica Liljander
2
897
1
1
9
Kaj E Storbacka
1
875
8
4
10
Jonas Matthing
2
746
1
1
11
Anders Gustafsson
6
740
5
6
12
Rhian Silvestro
4
724
1
1
13
Ko De Ruyter
5
670
8
8
14
Magnus Söderlund
4
653
3
2
15
Benedict G C Dellaert
1
620
17
3
16
Dwayne D Gremler
2
532
5
4
17
Christo Boshoff
2
491
4
1
18
Stephen W Brown
3
470
4
7
19
Allard Cr Van Riel
2
464
6
4
20
Jan Mattsson
6
457
3
2
21
Swinder Janda
1
431
4
1
22
MirellaHP Kleijnen
1
381
6
4
23
Peter J Danaher
4
373
3
4
24
Zhilin Yang
1
360
18
6
24
Zhilin Yang
1
360
13
6
26
Per Kristensson
1
350
4
2
26
Andreas H Zins
1
350
7
1
28
Kurt matzler
1
340
19
10
29
Richard J Varey
1
298
9
3
30
Aino Halinen
3
291
2
4
31
Faïz Gallouj
1
288
13
5
32
Hsin-Yu Shih
1
286
8
3
32
Peter J Sher
1
286
2
2
34
François Anthony Carrillat
1
279
7
2
34
Fernando Jaramillo
1
279
5
4
37
Wymer Ww Jr
1
278
13
3
38
Roland T Rust
3
268
8
13
39
Inger Roos
4
265
1
3
40
Francisco Mas-Ruiz
3
246
2
2
41
Frances V O'callaghan
1
241
9
2
41
Ken Butcher
1
241
3
2
43
Jaana Tähtinen
2
236
4
2
44
Steve Baron
2
222
3
3
45
Robert A Hecker
1
215
2
2
45
Daniel I. Prajogo
2
215
10
10
47
Laurette Dube
1
208
23
10
48
Scott E Sampson
1
206
8
4
49
Jaebeom Suh
1
198
1
3
50
Anders Fundin
1
177
5
1
51
Chandrasekharan Rajendran
1
173
24
11
52
Raymond P Fisk
1
163
11
7
53
Neeru Malhotra
1
161
5
4
53
Jean-Louis Chandon
1
161
4
3
53
Avinandan Mukherjee
1
161
7
6
56
Carmen Barroso-Castro
1
158
2
5
57
Venkata K Yanamandram
1
153
4
2
58
Rajesh Kadam
1
152
1
1
59
Liliana L Bove
1
149
8
5
60
Emin Babakus
1
148
19
12
60
Osman M Karatepe
1
148
24
15
62
Dana yagil
3
144
1
4
63
May Oo Lwin
1
136
18
10
64
Tor W Andreassen
1
133
2
1
65
Anthony Patterson
1
132
8
5
66
Sandra Streukens
2
127
3
7
67
Juergen Gnoth
1
124
9
5
68
Roger Bennett
1
122
20
10
68
Levent Altinay
3
122
7
11
70
Joseph J Simpson
1
121
8
10
71
Finn Wynstra
1
111
9
11
71
Wendy van der Valk
1
111
5
4
71
Jeffrey W Overby
1
111
1
2
74
Kristina Heinonen
2
110
3
7
75
David Xin Ding
1
105
5
5
75
Joan A Ballantine
1
105
7
4
77
Stefan Michel
1
103
2
5
78
Ana B Casado-Díaz
1
102
4
2
79
Alberto Maydeu-Olivares
1
99
14
14
79
Simon Croom
1
99
2
3
79
Nora Lado
1
99
1
3
83
Irene Gil-Saura
1
98
29
13
83
Gloria Berenguer-Contri
1
98
5
3
83
Beatriz Moliner-Velázquez
1
98
6
1
83
Amparo Cervera
1
98
8
3
87
Juan Luis Nicolau
1
97
13
8
88
Michael K Brady
1
96
8
8
88
Christopher J Robertson
1
96
6
5
90
Alison M Dean
1
90
2
4
91
Sara Rosengren
1
87
8
6
92
Prof Vikas Kumar
1
85
34
23
93
Xinyuan Zhao
1
84
9
7
94
Stephen S Tax
1
81
3
4
95
Markku Tinnilä
1
79
3
2
96
Grafton Whyte
1
73
1
1
97
Sungjoo
1
72
20
12
97
Sungjoo Lee
1
72
21
12
99
Maria Holmlund
1
70
8
5
100
Per Skålén
2
67
4
12
100
Sajeev Varki
1
67
1
3
102
Mehraz Boolaky
1
66
9
17
102
Ingmar Björkman
1
66
8
12
102
Sören Kock
1
66
5
6
105
Steve Oakes
1
65
5
6
105
Clyde A Warden
1
65
6
3
105
Adrian C North
1
65
18
23
108
Karthik Namasivayam
2
62
3
7
109
Alan Pilkington
1
61
10
6
109
Sven Modell
2
61
7
8
111
Mirjam Galetzka
1
60
5
5
112
Tore Markeset
1
57
8
5
113
Lars Witell
1
56
15
14
114
Delphine Dion
1
55
4
7
115
Satu Nätti
1
53
7
5
116
Lyndon Simkin
1
51
8
8
116
Madeleine E Pullman
1
51
7
11
118
Pilar L González-Torre
1
50
4
6
118
Belarmino Adenso-Diaz
1
50
14
18
120
George A Zsidisin
1
49
9
12
120
Elina Jaakkola
1
49
5
8
122
Tuija Mainela
1
47
7
6
122
VÍctor JesÚs GarcÍa Morales
1
47
17
21
122
Pauliina Ulkuniemi
1
47
4
4
122
Antonio José Verdú-Jóver
1
47
4
9
122
Javier F Lloréns-Montes
1
47
14
27
122
Ricardo Sellers Rubio
1
47
8
10
128
Liisa Valikangas or Liisa Välikangas
1
44
6
6
128
Catherine L Wang
1
44
6
11
130
David Martin-Ruiz
1
38
4
6
130
Thomas Baum
1
38
30
30
130
Angela Roper
1
38
7
8
130
Francisco Javier Rondán-Cataluña
1
38
13
9
134
Margareta Friman
1
36
15
27
135
Jie Lu
1
33
38
48
135
Guangquan Zhang
1
33
38
41
135
Gian Luca Marzocchi
1
33
1
3
138
Joseph H K Lai
1
31
11
14
138
Phil John Jones
1
31
4
9
138
Phil Jones
1
31
16
23
141
Daniel Arias-Aranda
1
30
5
9
141
Frederico A De Carvalho
1
30
2
1
143
Gary Davies
1
28
12
18
144
Susan Maria Freeman
1
26
10
15
145
Jose M Peiro
1
24
40
48
145
Vicente Martinez-Tur
1
24
11
8
145
Jose Ramos
1
24
9
10
148
Rachel Barkan
1
23
5
10
148
M Jesus YagÜe Guillen
1
23
12
15
148
Brian Fynes
1
23
6
15
148
Aviad A Israeli
1
23
7
8
148
Sara Campo Martinez
1
23
10
14
153
Kwangtae Park
1
22
7
9
153
Antonella Cugini
1
22
1
1
153
Antonella Caru
1
22
2
5
156
Jose M Barrutia
1
21
11
22
156
Wendelin Kuepers
1
21
9
18
156
Carmen Echebarria
1
21
12
20
156
Manuel Sanchez-Perez
1
21
5
11
160
Adrian J Wilkinson
1
20
31
47
160
Ad De Jong
1
20
6
14
162
Shitao Yang
1
19
1
3
162
Olivier Furrer
4
19
1
21
164
Bård Tronvoll
1
17
9
16
165
Per Andersson
1
16
1
3
166
Alan M Wilson
1
14
11
27
166
David M Brock
1
14
10
16
166
Eyal Yaniv
1
14
1
4
166
Gary M Thompson
1
14
7
13
170
Per Nikolaj Bukh
1
13
7
13
171
Pilar Marques Gou
1
11
2
9
171
Emili Grifell - Tatjé
1
11
7
18
173
Fiorenzo Franceschini
1
10
26
40
174
Javier Reynoso
1
7
3
4
174
Audrey Gilmore
1
7
11
24
176
Eldon Y Li
1
6
14
31
177
Timothy L Wilson
1
5
5
10
178
Mark Hughes
1
4
2
6
179
Ilan Alon
1
1
25
81
180
Giuseppe Cappiello
1
0
3
13
180
Peter R Magnusson
1
0
5
12
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