Journal of Service Management

2.0(top 20%)

impact factor

496(top 50%)

papers

48.1K(top 10%)

citations

119(top 5%)

h-index

2.1(top 20%)

extended IF

508

all documents

51.5K

doc citations

202(top 5%)

g-index

Top Authors (by citations)

#	Author	Articles	Citations	R ARank	R CRank
1	Rogelio Oliva	2	1,745	5	1
2	Tore Strandvik	4	1,567	2	1
3	Bo Edvardsson	8	1,566	4	1
4	Jochen Wirtz	12	1,407	2	2
5	Robert Johnston	6	1,362	1	1
6	Anna S Mattila	9	1,114	6	5
7	Mary Jo Bitner	3	1,025	4	5
8	Veronica Liljander	2	897	1	1
9	Kaj E Storbacka	1	875	8	4
10	Jonas Matthing	2	746	1	1
11	Anders Gustafsson	6	740	5	6
12	Rhian Silvestro	4	724	1	1
13	Ko De Ruyter	5	670	8	8
14	Magnus Söderlund	4	653	3	2
15	Benedict G C Dellaert	1	620	17	3
16	Dwayne D Gremler	2	532	5	4
17	Christo Boshoff	2	491	4	1
18	Stephen W Brown	3	470	4	7
19	Allard Cr Van Riel	2	464	6	4
20	Jan Mattsson	6	457	3	2
21	Swinder Janda	1	431	4	1
22	MirellaHP Kleijnen	1	381	6	4
23	Peter J Danaher	4	373	3	4
24	Zhilin Yang	1	360	18	6
24	Zhilin Yang	1	360	13	6
26	Per Kristensson	1	350	4	2
26	Andreas H Zins	1	350	7	1
28	Kurt matzler	1	340	19	10
29	Richard J Varey	1	298	9	3
30	Aino Halinen	3	291	2	4
31	Faïz Gallouj	1	288	13	5
32	Hsin-Yu Shih	1	286	8	3
32	Peter J Sher	1	286	2	2
34	François Anthony Carrillat	1	279	7	2
34	Fernando Jaramillo	1	279	5	4
37	Wymer Ww Jr	1	278	13	3
38	Roland T Rust	3	268	8	13
39	Inger Roos	4	265	1	3
40	Francisco Mas-Ruiz	3	246	2	2
41	Frances V O'callaghan	1	241	9	2
41	Ken Butcher	1	241	3	2
43	Jaana Tähtinen	2	236	4	2
44	Steve Baron	2	222	3	3
45	Robert A Hecker	1	215	2	2
45	Daniel I. Prajogo	2	215	10	10
47	Laurette Dube	1	208	23	10
48	Scott E Sampson	1	206	8	4
49	Jaebeom Suh	1	198	1	3
50	Anders Fundin	1	177	5	1
51	Chandrasekharan Rajendran	1	173	24	11
52	Raymond P Fisk	1	163	11	7
53	Neeru Malhotra	1	161	5	4
53	Jean-Louis Chandon	1	161	4	3
53	Avinandan Mukherjee	1	161	7	6
56	Carmen Barroso-Castro	1	158	2	5
57	Venkata K Yanamandram	1	153	4	2
58	Rajesh Kadam	1	152	1	1
59	Liliana L Bove	1	149	8	5
60	Emin Babakus	1	148	19	12
60	Osman M Karatepe	1	148	24	15
62	Dana yagil	3	144	1	4
63	May Oo Lwin	1	136	18	10
64	Tor W Andreassen	1	133	2	1
65	Anthony Patterson	1	132	8	5
66	Sandra Streukens	2	127	3	7
67	Juergen Gnoth	1	124	9	5
68	Roger Bennett	1	122	20	10
68	Levent Altinay	3	122	7	11
70	Joseph J Simpson	1	121	8	10
71	Finn Wynstra	1	111	9	11
71	Wendy van der Valk	1	111	5	4
71	Jeffrey W Overby	1	111	1	2
74	Kristina Heinonen	2	110	3	7
75	David Xin Ding	1	105	5	5
75	Joan A Ballantine	1	105	7	4
77	Stefan Michel	1	103	2	5
78	Ana B Casado-Díaz	1	102	4	2
79	Alberto Maydeu-Olivares	1	99	14	14
79	Simon Croom	1	99	2	3
79	Nora Lado	1	99	1	3
83	Irene Gil-Saura	1	98	29	13
83	Gloria Berenguer-Contri	1	98	5	3
83	Beatriz Moliner-Velázquez	1	98	6	1
83	Amparo Cervera	1	98	8	3
87	Juan Luis Nicolau	1	97	13	8
88	Michael K Brady	1	96	8	8
88	Christopher J Robertson	1	96	6	5
90	Alison M Dean	1	90	2	4
91	Sara Rosengren	1	87	8	6
92	Prof Vikas Kumar	1	85	34	23
93	Xinyuan Zhao	1	84	9	7
94	Stephen S Tax	1	81	3	4
95	Markku Tinnilä	1	79	3	2
96	Grafton Whyte	1	73	1	1
97	Sungjoo	1	72	20	12
97	Sungjoo Lee	1	72	21	12
99	Maria Holmlund	1	70	8	5
100	Per Skålén	2	67	4	12
100	Sajeev Varki	1	67	1	3
102	Mehraz Boolaky	1	66	9	17
102	Ingmar Björkman	1	66	8	12
102	Sören Kock	1	66	5	6
105	Steve Oakes	1	65	5	6
105	Clyde A Warden	1	65	6	3
105	Adrian C North	1	65	18	23
108	Karthik Namasivayam	2	62	3	7
109	Alan Pilkington	1	61	10	6
109	Sven Modell	2	61	7	8
111	Mirjam Galetzka	1	60	5	5
112	Tore Markeset	1	57	8	5
113	Lars Witell	1	56	15	14
114	Delphine Dion	1	55	4	7
115	Satu Nätti	1	53	7	5
116	Lyndon Simkin	1	51	8	8
116	Madeleine E Pullman	1	51	7	11
118	Pilar L González-Torre	1	50	4	6
118	Belarmino Adenso-Diaz	1	50	14	18
120	George A Zsidisin	1	49	9	12
120	Elina Jaakkola	1	49	5	8
122	Tuija Mainela	1	47	7	6
122	VÍctor JesÚs GarcÍa Morales	1	47	17	21
122	Pauliina Ulkuniemi	1	47	4	4
122	Antonio José Verdú-Jóver	1	47	4	9
122	Javier F Lloréns-Montes	1	47	14	27
122	Ricardo Sellers Rubio	1	47	8	10
128	Liisa Valikangas or Liisa Välikangas	1	44	6	6
128	Catherine L Wang	1	44	6	11
130	David Martin-Ruiz	1	38	4	6
130	Thomas Baum	1	38	30	30
130	Angela Roper	1	38	7	8
130	Francisco Javier Rondán-Cataluña	1	38	13	9
134	Margareta Friman	1	36	15	27
135	Jie Lu	1	33	38	48
135	Guangquan Zhang	1	33	38	41
135	Gian Luca Marzocchi	1	33	1	3
138	Joseph H K Lai	1	31	11	14
138	Phil John Jones	1	31	4	9
138	Phil Jones	1	31	16	23
141	Daniel Arias-Aranda	1	30	5	9
141	Frederico A De Carvalho	1	30	2	1
143	Gary Davies	1	28	12	18
144	Susan Maria Freeman	1	26	10	15
145	Jose M Peiro	1	24	40	48
145	Vicente Martinez-Tur	1	24	11	8
145	Jose Ramos	1	24	9	10
148	Rachel Barkan	1	23	5	10
148	M Jesus YagÜe Guillen	1	23	12	15
148	Brian Fynes	1	23	6	15
148	Aviad A Israeli	1	23	7	8
148	Sara Campo Martinez	1	23	10	14
153	Kwangtae Park	1	22	7	9
153	Antonella Cugini	1	22	1	1
153	Antonella Caru	1	22	2	5
156	Jose M Barrutia	1	21	11	22
156	Wendelin Kuepers	1	21	9	18
156	Carmen Echebarria	1	21	12	20
156	Manuel Sanchez-Perez	1	21	5	11
160	Adrian J Wilkinson	1	20	31	47
160	Ad De Jong	1	20	6	14
162	Shitao Yang	1	19	1	3
162	Olivier Furrer	4	19	1	21
164	Bård Tronvoll	1	17	9	16
165	Per Andersson	1	16	1	3
166	Alan M Wilson	1	14	11	27
166	David M Brock	1	14	10	16
166	Eyal Yaniv	1	14	1	4
166	Gary M Thompson	1	14	7	13
170	Per Nikolaj Bukh	1	13	7	13
171	Pilar Marques Gou	1	11	2	9
171	Emili Grifell - Tatjé	1	11	7	18
173	Fiorenzo Franceschini	1	10	26	40
174	Javier Reynoso	1	7	3	4
174	Audrey Gilmore	1	7	11	24
176	Eldon Y Li	1	6	14	31
177	Timothy L Wilson	1	5	5	10
178	Mark Hughes	1	4	2	6
179	Ilan Alon	1	1	25	81
180	Giuseppe Cappiello	1	0	3	13
180	Peter R Magnusson	1	0	5	12

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Journal of Service Management

Top Authors (by citations)