| # | Title | Journal | Year | Citations |
|---|
| 1 | Salespeople's trait mindfulness and emotional exhaustion: the mediating roles of optimism, resilience, and self-efficacy | International Journal of Services, Economics and Management | 2018 | 28 |
| 2 | The determinants of customer loyalty in Malaysian mobile telecommunication services: a structural analysis | International Journal of Services, Economics and Management | 2012 | 27 |
| 3 | Analysis and evaluation of tourism e-commerce websites in China | International Journal of Services, Economics and Management | 2007 | 25 |
| 4 | TQM and service quality: a survey of commercial banking industry in Malaysia | International Journal of Services, Economics and Management | 2011 | 23 |
| 5 | Measuring service quality: a systematic review of literature | International Journal of Services, Economics and Management | 2015 | 22 |
| 6 | Determining factors affecting broadband services adoption: an empirical analysis of Malaysian consumers | International Journal of Services, Economics and Management | 2012 | 21 |
| 7 | How product quality, brand image, and customer satisfaction affect the purchase decisions of Indonesian automotive customers | International Journal of Services, Economics and Management | 2019 | 17 |
| 8 | Service quality, image and loyalty towards Malaysian hotels | International Journal of Services, Economics and Management | 2012 | 16 |
| 9 | Textual meta-analysis of maintenance management's knowledge assets | International Journal of Services, Economics and Management | 2014 | 16 |
| 10 | Outpatient service quality and doctor-patient relationship: a study in Chinese public hospital | International Journal of Services, Economics and Management | 2014 | 16 |
| 11 | Does service quality implementation mediate the relationship between technical service quality and performance: an empirical examination of banks in Jordan | International Journal of Services, Economics and Management | 2009 | 15 |
| 12 | A multi-product lot size in make-to-order supply chain using discrete event simulation and response surface methodology | International Journal of Services, Economics and Management | 2010 | 15 |
| 13 | The role of e-commerce in B2B markets of goods and services | International Journal of Services, Economics and Management | 2013 | 15 |
| 14 | The effect of eWOM communication on brand image and purchase intention towards lifestyle products in India | International Journal of Services, Economics and Management | 2018 | 15 |
| 15 | Aggregating performance measures of a multi-echelon supply chain using the analytical network and analytical hierarchy process | International Journal of Services, Economics and Management | 2010 | 14 |
| 16 | Service innovation: building a sustainable competitive advantage in higher education | International Journal of Services, Economics and Management | 2019 | 14 |
| 17 | Supply chain management in health sector in Thailand: a case study | International Journal of Services, Economics and Management | 2010 | 12 |
| 18 | Applying Kansei Engineering, the Kano model and QFD to services | International Journal of Services, Economics and Management | 2013 | 12 |
| 19 | The effect of e-service quality on customers' satisfaction in banks operating in Jordan: an empirical investigation of customers' perspectives | International Journal of Services, Economics and Management | 2010 | 11 |
| 20 | Is TQM fading away? A bibliometric analysis of a decade (2006-2015) | International Journal of Services, Economics and Management | 2017 | 11 |
| 21 | The effect of eWOM communication on brand image and purchase intention towards lifestyle products in India | International Journal of Services, Economics and Management | 2018 | 11 |
| 22 | The impact of TQM practices on learning organisation and customer orientation: a survey of small service organisations in Malaysia | International Journal of Services, Economics and Management | 2011 | 10 |
| 23 | Evaluating service quality of airports with integrating TOPSIS and VIKOR under fuzzy environment | International Journal of Services, Economics and Management | 2016 | 10 |
| 24 | Service innovation: building a sustainable competitive advantage in higher education | International Journal of Services, Economics and Management | 2019 | 10 |
| 25 | Marketing to the bottom of the pyramid: opportunities in emerging markets | International Journal of Services, Economics and Management | 2009 | 9 |
| 26 | Shopping orientation and behavioural patterns of Indian consumers: study of a Tier II city | International Journal of Services, Economics and Management | 2010 | 9 |
| 27 | Determinants of student satisfaction in higher education: an empirical study in Dubai | International Journal of Services, Economics and Management | 2012 | 9 |
| 28 | Service innovation capabilities: what are they? | International Journal of Services, Economics and Management | 2013 | 9 |
| 29 | Co-creation of value for a public service | International Journal of Services, Economics and Management | 2011 | 8 |
| 30 | Are service-based business models of the video game industry blueprints for the music industry? | International Journal of Services, Economics and Management | 2013 | 8 |
| 31 | Multi-channel management: an exploratory study of current practices | International Journal of Services, Economics and Management | 2013 | 8 |
| 32 | The antecedents of green information system and impact on environmental performance | International Journal of Services, Economics and Management | 2018 | 8 |
| 33 | Do service sector trends stimulate entrepreneurship? A socio-economic labour market perspective | International Journal of Services, Economics and Management | 2008 | 7 |
| 34 | The impact of customer education on customer participation, functional service quality and trust in restaurant services | International Journal of Services, Economics and Management | 2009 | 7 |
| 35 | Relational capital and SME collaborative strategy in the Malaysian service industry | International Journal of Services, Economics and Management | 2012 | 7 |
| 36 | A study of impact of search engine optimisation to internet marketing strategy | International Journal of Services, Economics and Management | 2012 | 7 |
| 37 | Business value assessment of services re-use on SOA using appropriate methodologies, metrics and models | International Journal of Services, Economics and Management | 2013 | 7 |
| 38 | A critical review of the literature on authenticity: evolution and future research agenda | International Journal of Services, Economics and Management | 2014 | 7 |
| 39 | The antecedents of green information system and impact on environmental performance | International Journal of Services, Economics and Management | 2018 | 7 |
| 40 | What determines customers' loyalty towards telecommunication service Mediating roles of satisfaction and trust | International Journal of Services, Economics and Management | 2020 | 7 |
| 41 | Consulting success and contingent fees as important elements on the way to a theory of management consulting | International Journal of Services, Economics and Management | 2009 | 6 |
| 42 | Proactive contracting + Service design = Success! | International Journal of Services, Economics and Management | 2011 | 6 |
| 43 | Strategic planning of service supply chain using dynamic SAP-LAP model: a case study of a leading gas organisation in India | International Journal of Services, Economics and Management | 2012 | 6 |
| 44 | Corporate reputation, service innovation and cross-buying intention: a test on reciprocal relationship and mediation effect | International Journal of Services, Economics and Management | 2018 | 6 |
| 45 | Effect of conflict and emotions on perceptions of social loafing in groups | International Journal of Services, Economics and Management | 2018 | 6 |
| 46 | Green innovation under uncertainty - a dynamic perspective | International Journal of Services, Economics and Management | 2019 | 6 |
| 47 | Governance and performance evaluation of the Portuguese seaports in the European context | International Journal of Services, Economics and Management | 2009 | 5 |
| 48 | Research on configuration and innovation of service supply chain: a case study | International Journal of Services, Economics and Management | 2009 | 5 |
| 49 | An analysis on the behavioural traits of salaried class investors in Tamil Nadu | International Journal of Services, Economics and Management | 2010 | 5 |
| 50 | Mobile Interfaced Crops Diagnosis Expert System (MICDES): a case for rural Kenyan farmers | International Journal of Services, Economics and Management | 2012 | 5 |
