| # | Title | Journal | Year | Citations |
|---|
| 1 | Management of multi-purpose stadiums: importance and performance measurement of service interfaces | International Journal of Services, Technology and Management | 2010 | 207 |
| 2 | Knowledge-Intensive Business Services (KIBS) as drivers of multilevel knowledge dynamics | International Journal of Services, Technology and Management | 2008 | 187 |
| 3 | Innovation as a loosely coupled system in services | International Journal of Services, Technology and Management | 2000 | 185 |
| 4 | Lean service operations: translating lean production principles to service operations | International Journal of Services, Technology and Management | 2004 | 95 |
| 5 | Tug of war in innovation – coopetitive service development | International Journal of Services, Technology and Management | 2009 | 67 |
| 6 | Applying lean manufacturing principles to information intensive services | International Journal of Services, Technology and Management | 2004 | 55 |
| 7 | New entrepreneurial behaviour of public research organisations: opportunities and threats of technological services supply | International Journal of Services, Technology and Management | 2010 | 54 |
| 8 | Dynamic business model framework for emerging technologies | International Journal of Services, Technology and Management | 2005 | 53 |
| 9 | Modelling choice of flight and booking class - a study using Stated Preference and Revealed Preference data | International Journal of Services, Technology and Management | 2001 | 52 |
| 10 | A humanitarian supply chain process reference model | International Journal of Services, Technology and Management | 2009 | 47 |
| 11 | A consideration of the relevance of lean supply chain concepts for humanitarian aid provision | International Journal of Services, Technology and Management | 2009 | 46 |
| 12 | Managing industrial service offerings: requirements on content and processes | International Journal of Services, Technology and Management | 2009 | 45 |
| 13 | Structure and organisational behaviour of public research institutions under unstable growth of human resources | International Journal of Services, Technology and Management | 2014 | 45 |
| 14 | Multicriteria group decision making for the third party reverse logistics service provider in the supply chain model using fuzzy TOPSIS for transportation services | International Journal of Services, Technology and Management | 2009 | 41 |
| 15 | Customer-based innovation of knowledge e-services: the importance of after-innovation | International Journal of Services, Technology and Management | 2008 | 39 |
| 16 | Consumers' attitudes towards and intention to participate in mobile marketing | International Journal of Services, Technology and Management | 2007 | 38 |
| 17 | Users as sources for radical service innovations: opportunities from collaboration with service lead users | International Journal of Services, Technology and Management | 2009 | 38 |
| 18 | Through-life management: the provision of total customer solutions in the aerospace industry | International Journal of Services, Technology and Management | 2007 | 37 |
| 19 | E-service delivery and new governance capacities: 'Service Canada' as a case study | International Journal of Services, Technology and Management | 2006 | 36 |
| 20 | Capturing the benefits of open innovation in public innovation: a case study | International Journal of Services, Technology and Management | 2008 | 36 |
| 21 | Intellectual property protection as a key driver of service innovation: an analysis of innovative KIBS businesses in Finland and the UK | International Journal of Services, Technology and Management | 2008 | 35 |
| 22 | Assessing cultural heritage benefits for urban sustainable development | International Journal of Services, Technology and Management | 2008 | 34 |
| 23 | A model for analysing the innovation dynamic in services: the case of 'assembled' services | International Journal of Services, Technology and Management | 2008 | 33 |
| 24 | Measuring the service quality of Indian tourism destinations: an application of SERVQUAL model | International Journal of Services, Technology and Management | 2010 | 32 |
| 25 | Logistics relief response model: the case of Thailand's tsunami affected area | International Journal of Services, Technology and Management | 2009 | 29 |
| 26 | A lean management implementation method in service operations | International Journal of Services, Technology and Management | 2004 | 28 |
| 27 | Engineering service products: the case of mass-customising service agreements for heavy equipment industry | International Journal of Services, Technology and Management | 2006 | 25 |
| 28 | Spatial agglomeration, technology and outsourcing of knowledge-intensive business services: empirical insights from Italy | International Journal of Services, Technology and Management | 2008 | 25 |
| 29 | Selection of 3PL service providers: a combined approach of AHP and Graph theory | International Journal of Services, Technology and Management | 2009 | 25 |
| 30 | Competitiveness through technology management: an empirical study of the Indian software industry | International Journal of Services, Technology and Management | 2003 | 24 |
| 31 | Relationship between corporate knowledge management and the firm's innovation capability | International Journal of Services, Technology and Management | 2007 | 24 |
| 32 | Managing information cycles for intra-organisational coordination of humanitarian logistics | International Journal of Services, Technology and Management | 2009 | 24 |
| 33 | An empirical study of online shopping: a service perspective | International Journal of Services, Technology and Management | 2004 | 23 |
| 34 | What is the most important predictor of employees' turnover intention in Chinese call centre: job satisfaction, organisational commitment or career commitment? | International Journal of Services, Technology and Management | 2009 | 23 |
| 35 | Improving service quality and productivity: exploring the digital connections scaling model | International Journal of Services, Technology and Management | 2009 | 23 |
| 36 | Tracking and tracing: principles and practice | International Journal of Services, Technology and Management | 2001 | 22 |
| 37 | Data value development to enhance competitive advantage: a retrospective study of EDA systems for semiconductor fabrication | International Journal of Services, Technology and Management | 2003 | 22 |
| 38 | Customer Relationship Management applied to higher education: developing an e-monitoring system to improve relationships in electronic learning environments | International Journal of Services, Technology and Management | 2010 | 22 |
| 39 | Efficiency analysis of EU-25 member states as tourist destinations | International Journal of Services, Technology and Management | 2011 | 22 |
| 40 | Airline revenue management with passenger routing control: a new model with solution approaches | International Journal of Services, Technology and Management | 2001 | 21 |
| 41 | Inside the software firm: co-production of knowledge and KISA in the innovation process | International Journal of Services, Technology and Management | 2006 | 21 |
| 42 | Measuring e-service quality: a review of literature | International Journal of Services, Technology and Management | 2020 | 21 |
| 43 | Characteristics and classification of the annualised working hours planning problems | International Journal of Services, Technology and Management | 2004 | 19 |
| 44 | Cultural heritage, local resources and sustainable tourism | International Journal of Services, Technology and Management | 2008 | 19 |
| 45 | Critical issues in CRM adoption and implementation | International Journal of Services, Technology and Management | 2002 | 18 |
| 46 | The use of lean indicators for operations management in services | International Journal of Services, Technology and Management | 2004 | 18 |
| 47 | Effectiveness of ISO 9000 standards in Indian educational institutions: a survey | International Journal of Services, Technology and Management | 2006 | 18 |
| 48 | New service development using GAP-based QFD: a mobile telecommunication case | International Journal of Services, Technology and Management | 2009 | 18 |
| 49 | Augmenting indigenous knowledge management with information and communication technology | International Journal of Services, Technology and Management | 2013 | 18 |
| 50 | Mobile commerce: the convergence of e-commerce and wireless technology | International Journal of Services, Technology and Management | 2003 | 17 |
