3.8(top 10%)
impact factor
1.4K(top 20%)
papers
40.1K(top 10%)
citations
89(top 5%)
h-index
3.9(top 10%)
impact factor
1.5K
all documents
43.4K
doc citations
140(top 5%)
g-index

Top Articles

#TitleJournalYearCitations
1Critical factors for successful implementation of enterprise systemsBusiness Process Management Journal2001771
2Understanding customer relationship management (CRM)Business Process Management Journal2003718
3E‐government adoption: architecture and barriersBusiness Process Management Journal2005485
4Supply chain risk mitigation: modeling the enablersBusiness Process Management Journal2006442
5ERP implementation: a compilation and analysis of critical success factorsBusiness Process Management Journal2007407
6Change management strategies for successful ERP implementationBusiness Process Management Journal2001355
7Maturity models in business process managementBusiness Process Management Journal2012340
8Towards Industry 4.0Business Process Management Journal2019309
9Enterprise resource planningBusiness Process Management Journal2004307
10The knowledge of coordination for supply chain integrationBusiness Process Management Journal2002303
11Planning for ERP systems: analysis and future trendBusiness Process Management Journal2001291
12Business process management: a boundaryless approach to modern competitivenessBusiness Process Management Journal1997281
13Six sigma for service processesBusiness Process Management Journal2006268
14Business process management (BPM) standards: a surveyBusiness Process Management Journal2009256
15Internet vs mobile banking: comparing customer value perceptionsBusiness Process Management Journal2007243
16Procurement 4.0: factors influencing the digitisation of procurement and supply chainsBusiness Process Management Journal2018243
17ERP implementation issues in advanced and developing countriesBusiness Process Management Journal2001238
18Influence of artificial intelligence (AI) on firm performance: the business value of AI-based transformation projectsBusiness Process Management Journal2020235
19Lean, six sigma and lean sigma: fads or real process improvement methods?Business Process Management Journal2008233
20Success and failure factors of adopting SAP in ERP system implementationBusiness Process Management Journal2005231
21Business process management: a review and evaluationBusiness Process Management Journal1998230
22BPR implementation process: an analysis of key success and failure factorsBusiness Process Management Journal1999226
23Electronic commerce development in small and medium sized enterprisesBusiness Process Management Journal2003226
24A methodology for effective implementation of lean strategies and its performance evaluation in manufacturing organizationsBusiness Process Management Journal2013222
25A systematic review of Lean Six Sigma for the manufacturing industryBusiness Process Management Journal2015218
26Enterprise systems and ongoing process changeBusiness Process Management Journal2004202
27Insights into triple bottom line integration from a learning organization perspectiveBusiness Process Management Journal2006198
28Intellectual capital – defining key performance indicators for organizational knowledge assetsBusiness Process Management Journal2004191
29Opportunities and constraints: the current struggle with BPMNBusiness Process Management Journal2010189
30Sustainable supply chains: a study of interaction among the enablersBusiness Process Management Journal2010185
31Strategic issues in customer relationship management (CRM) implementationBusiness Process Management Journal2003182
32The effects of process orientation: a literature reviewBusiness Process Management Journal2010181
33CRM and customer‐centric knowledge management: an empirical researchBusiness Process Management Journal2003171
34Potential pitfalls of process modeling: part ABusiness Process Management Journal2006170
35The impact of business process orientation on financial and non‐financial performanceBusiness Process Management Journal2008168
36The role of trust in supply chain governanceBusiness Process Management Journal2008163
37Design for supply chain collaborationBusiness Process Management Journal2008162
38ERP selection process in midsize and large organizationsBusiness Process Management Journal2001161
39Ten principles of good business process managementBusiness Process Management Journal2014161
40Linking strategic practices and organizational performance to Porter's generic strategiesBusiness Process Management Journal2006159
41Empirical research in business process management – analysis of an emerging field of researchBusiness Process Management Journal2010150
42Collaborative supply chain managementBusiness Process Management Journal2007147
43Goal‐based business process models: creation and evaluationBusiness Process Management Journal1997145
44Impediments to successful ERP implementation processBusiness Process Management Journal2005145
45STEPS: a knowledge management maturity roadmap for corporate sustainabilityBusiness Process Management Journal2006144
46Challenges of supply chain financeBusiness Process Management Journal2013141
47Assessing the relationship between firm resources and product innovation performanceBusiness Process Management Journal2010140
48House of risk: a model for proactive supply chain risk managementBusiness Process Management Journal2009138
49A framework for e‐government: privacy implicationsBusiness Process Management Journal2006135
50A global investigation of key turning points in business process maturityBusiness Process Management Journal2009134