16.5(top 1%)
impact factor
2.2K(top 10%)
papers
253.5K(top 2%)
citations
228(top 1%)
h-index
18.0(top 1%)
impact factor
2.6K
all documents
275.3K
doc citations
454(top 1%)
g-index

Top Articles

#TitleJournalYearCitations
1On the evaluation of structural equation modelsJournal of the Academy of Marketing Science198817,225
2A new criterion for assessing discriminant validity in variance-based structural equation modelingJournal of the Academy of Marketing Science201514,094
3Service-dominant logic: continuing the evolutionJournal of the Academy of Marketing Science20085,103
4An assessment of the use of partial least squares structural equation modeling in marketing researchJournal of the Academy of Marketing Science20124,670
5Customer Loyalty: Toward an Integrated Conceptual FrameworkJournal of the Academy of Marketing Science19944,212
6On the Evaluation of Structural Equation ModelsJournal of the Academy of Marketing Science19883,283
7Customer value: The next source for competitive advantageJournal of the Academy of Marketing Science19973,196
8Managing the co-creation of valueJournal of the Academy of Marketing Science20082,459
9Specification, evaluation, and interpretation of structural equation modelsJournal of the Academy of Marketing Science20122,385
10Institutions and axioms: an extension and update of service-dominant logicJournal of the Academy of Marketing Science20162,183
11The Role of Emotions in MarketingJournal of the Academy of Marketing Science19992,063
12Relationship Marketing of Services--Growing Interest, Emerging PerspectivesJournal of the Academy of Marketing Science19952,031
13An Examination of Selected Marketing Mix Elements and Brand EquityJournal of the Academy of Marketing Science20002,003
14Critical service logic: making sense of value creation and co-creationJournal of the Academy of Marketing Science20131,788
15The Nature and Determinants of Customer Expectations of ServiceJournal of the Academy of Marketing Science19931,769
16Relational Benefits in Services Industries: The Customer's PerspectiveJournal of the Academy of Marketing Science19981,706
17Service Quality Delivery through Web Sites: A Critical Review of Extant KnowledgeJournal of the Academy of Marketing Science20021,654
18Customer Satisfaction: A Meta-Analysis of the Empirical EvidenceJournal of the Academy of Marketing Science20011,462
19An Integrated Model of Buyer-Seller RelationshipsJournal of the Academy of Marketing Science19951,413
20The Synergistic Effect of Market Orientation and Learning Orientation on Organizational PerformanceJournal of the Academy of Marketing Science19991,376
21A measure of service quality for retail stores: Scale development and validationJournal of the Academy of Marketing Science19961,341
22Consumer Switching Costs: A Typology, Antecedents, and ConsequencesJournal of the Academy of Marketing Science20031,252
23Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to LearnJournal of the Academy of Marketing Science20001,241
24An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational FactorsJournal of the Academy of Marketing Science20021,238
25Relationship Marketing in Consumer Markets: Antecedents and ConsequencesJournal of the Academy of Marketing Science19951,219
26Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service ContextJournal of the Academy of Marketing Science20041,219
27Corporate Social Responsibility and Marketing: An Integrative FrameworkJournal of the Academy of Marketing Science20041,214
28The Impact of Technology on the Quality-Value-Loyalty Chain: A Research AgendaJournal of the Academy of Marketing Science20001,204
29Mirror, mirror on the wall: a comparative evaluation of composite-based structural equation modeling methodsJournal of the Academy of Marketing Science20171,200
30Cultivating Service Brand EquityJournal of the Academy of Marketing Science20001,151
31A Framework for Market-Based Organizational Learning: Linking Values, Knowledge, and BehaviorJournal of the Academy of Marketing Science19971,141
32The Role of Corporate Social Responsibility in Strengthening Multiple Stakeholder Relationships: A Field ExperimentJournal of the Academy of Marketing Science20061,141
33Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty JudgmentsJournal of the Academy of Marketing Science20001,097
34Building Corporate Associations: Consumer Attributions for Corporate Socially Responsible ProgramsJournal of the Academy of Marketing Science20061,068
35Technology Infusion in Service EncountersJournal of the Academy of Marketing Science20001,066
36The Influence of Store Environment on Quality Inferences and Store ImageJournal of the Academy of Marketing Science19941,061
37Expanding understanding of service exchange and value co-creation: a social construction approachJournal of the Academy of Marketing Science20111,027
38Discriminant validity testing in marketing: an analysis, causes for concern, and proposed remediesJournal of the Academy of Marketing Science20161,017
39Measuring consumer innovativenessJournal of the Academy of Marketing Science19911,001
40Customer engagement: the construct, antecedents, and consequencesJournal of the Academy of Marketing Science2017999
41Fundamentals of service scienceJournal of the Academy of Marketing Science2008992
42Guidelines for choosing between multi-item and single-item scales for construct measurement: a predictive validity perspectiveJournal of the Academy of Marketing Science2012929
43Intentions to Use Mobile Services: Antecedents and Cross-Service ComparisonsJournal of the Academy of Marketing Science2005926
44Exploring the Implications of the Internet for Consumer MarketingJournal of the Academy of Marketing Science1997910
45Corporate Citizenship: Cultural Antecedents and Business BenefitsJournal of the Academy of Marketing Science1999817
46Implications of Loyalty Program Membership and Service Experiences for Customer Retention and ValueJournal of the Academy of Marketing Science2000806
47Word-of-mouth communications in marketing: a meta-analytic review of the antecedents and moderatorsJournal of the Academy of Marketing Science2008805
48Spreading the Word: Investigating Antecedents of Consumers' Positive Word-of-Mouth Intentions and Behaviors in a Retailing ContextJournal of the Academy of Marketing Science2005780
49Mindful consumption: a customer-centric approach to sustainabilityJournal of the Academy of Marketing Science2011755
50How artificial intelligence will change the future of marketingJournal of the Academy of Marketing Science2020753