The Cornell Hotel and Restaurant Administration Quarterly

1.1(top 50%)

impact factor

3.3K(top 10%)

papers

40.3K(top 10%)

citations

83(top 10%)

h-index

1.1(top 50%)

extended IF

5.5K

all documents

42.2K

doc citations

132(top 10%)

g-index

Top Articles

#	Title	Journal	Year	Citations
1	Dineserv: A Tool for Measuring Service Quality in Restaurants	The Cornell Hotel and Restaurant Administration Quarterly	1995	511
2	The Relative Importance of Food, Atmosphere, and Fairness of Wait	The Cornell Hotel and Restaurant Administration Quarterly	2004	410
3	The Cost of Turnover	The Cornell Hotel and Restaurant Administration Quarterly	2000	359
4	European Hoteliers’ Environmental Attitudes	The Cornell Hotel and Restaurant Administration Quarterly	2005	337
5	Loyalty: A Strategic Commitment	The Cornell Hotel and Restaurant Administration Quarterly	1998	326
6	How to Develop Successful Hospitality Innovation	The Cornell Hotel and Restaurant Administration Quarterly	2005	319
7	Why Restaurants Fail	The Cornell Hotel and Restaurant Administration Quarterly	2005	306
8	The Combined Effects of the Physical Environment and Employee Behavior on Customer Perception of Restaurant Service Quality	The Cornell Hotel and Restaurant Administration Quarterly	2007	305
9	Emotional bonding and restaurant loyalty	The Cornell Hotel and Restaurant Administration Quarterly	2001	303
10	Evoking emotion: affective keys to hotel loyalty	The Cornell Hotel and Restaurant Administration Quarterly	2002	296
11	Why destination areas rise and fall in popularity: an update of a Cornell Quarterly classic	The Cornell Hotel and Restaurant Administration Quarterly	2001	272
12	Diners' Perceptions of Quality, Value, and Satisfaction	The Cornell Hotel and Restaurant Administration Quarterly	2000	254
13	A Strategy for Customer Satisfaction	The Cornell Hotel and Restaurant Administration Quarterly	1992	250
14	Marketing Intangible Products and Product Intangibles	The Cornell Hotel and Restaurant Administration Quarterly	1981	247
15	Are Your Satisfied Customers Loyal?	The Cornell Hotel and Restaurant Administration Quarterly	2004	247
16	Using job satisfaction and pride as internal-marketing tools	The Cornell Hotel and Restaurant Administration Quarterly	2002	234
17	Dimensions of customer loyalty: separating friends from well wishers	The Cornell Hotel and Restaurant Administration Quarterly	2002	218
18	Differentiating hospitality operations via experiences: why selling services is not enough	The Cornell Hotel and Restaurant Administration Quarterly	2002	209
19	Hospitality-management Competencies	The Cornell Hotel and Restaurant Administration Quarterly	2000	203
20	How Affective Commitment Boosts Guest Loyalty (and Promotes Frequent-guest Programs)	The Cornell Hotel and Restaurant Administration Quarterly	2006	182
21	Evalatn a Hotel GM's Performance	The Cornell Hotel and Restaurant Administration Quarterly	1995	180
22	The Service Imperative: Factors Driving Meeting Effectiveness	The Cornell Hotel and Restaurant Administration Quarterly	2003	180
23	Loyalty: A strategic commitment	The Cornell Hotel and Restaurant Administration Quarterly	2003	173
24	Marketing Services by Managing the Environment	The Cornell Hotel and Restaurant Administration Quarterly	1982	171
25	Managing Hotel Brand Equity	The Cornell Hotel and Restaurant Administration Quarterly	2000	167
26	A Competencies Model	The Cornell Hotel and Restaurant Administration Quarterly	2003	159
27	Guest Satisfaction and Restaurant Performance	The Cornell Hotel and Restaurant Administration Quarterly	2007	149
28	The future of hotel electronic distribution: expert and industry perspectives	The Cornell Hotel and Restaurant Administration Quarterly	2002	143
29	The Internet as a Distribution Channel	The Cornell Hotel and Restaurant Administration Quarterly	1998	137
30	Developing In-House Careers and Retaining Management Talent	The Cornell Hotel and Restaurant Administration Quarterly	2007	137
31	Dimensions of Customer Loyalty: Separating Friends from Well Wishers	The Cornell Hotel and Restaurant Administration Quarterly	2002	137
32	The evolution of electronic distribution: Effects on hotels and intermediaries	The Cornell Hotel and Restaurant Administration Quarterly	2003	136
33	The Brand-Personality Scale	The Cornell Hotel and Restaurant Administration Quarterly	1999	135
34	Perceived fairness of yield management	The Cornell Hotel and Restaurant Administration Quarterly	2002	134
35	Customer-Satisfaction Measurement	The Cornell Hotel and Restaurant Administration Quarterly	1998	132
36	Ecotourism as mass tourism: contradiction or reality?	The Cornell Hotel and Restaurant Administration Quarterly	2001	132
37	Restaurant Revenue Management	The Cornell Hotel and Restaurant Administration Quarterly	1998	130
38	Buying Center: Who Chooses Convention Sites?	The Cornell Hotel and Restaurant Administration Quarterly	1996	129
39	Using Job Satisfaction and Pride as Internal-marketing Tools	The Cornell Hotel and Restaurant Administration Quarterly	2002	127
40	Henry B. Plant: Developer of Florida's Sun Coast	The Cornell Hotel and Restaurant Administration Quarterly	2000	125
41	Loyalty: A Strategic Commitment	The Cornell Hotel and Restaurant Administration Quarterly	2003	123
42	Hotel Management and Marketing on the Internet	The Cornell Hotel and Restaurant Administration Quarterly	1996	119
43	Marketplace Lodging Needs of Mature Travelers	The Cornell Hotel and Restaurant Administration Quarterly	1992	118
44	Invoking Social Norms	The Cornell Hotel and Restaurant Administration Quarterly	2007	114
45	Best Hotel Environmental Practices	The Cornell Hotel and Restaurant Administration Quarterly	1999	113
46	Behind the Stars	The Cornell Hotel and Restaurant Administration Quarterly	2005	113
47	Assessing chain-restaurant impact? Using linear regression	The Cornell Hotel and Restaurant Administration Quarterly	1995	111
48	Implementing a Balanced-scorecard Approach to Managing Hotel Operations	The Cornell Hotel and Restaurant Administration Quarterly	2000	108
49	Crisis management and recovery how Washington, D.C., hotels responded to terrorism	The Cornell Hotel and Restaurant Administration Quarterly	2002	108
50	Elegant survivors: Historic hotel renovation in Oregon	The Cornell Hotel and Restaurant Administration Quarterly	1994	107

Scientometrics

Overviews

Citing Bodies

The Cornell Hotel and Restaurant Administration Quarterly

Top Articles