# | Title | Journal | Year | Citations |
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1 | The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services | Telecommunications Policy | 2004 | 645 |
2 | Customer retention, loyalty, and satisfaction in the German mobile cellular telecommunications market | Telecommunications Policy | 2001 | 480 |
3 | Social media definition and the governance challenge: An introduction to the special issue | Telecommunications Policy | 2015 | 453 |
4 | Blockchain's roles in strengthening cybersecurity and protecting privacy | Telecommunications Policy | 2017 | 440 |
5 | The economic impact of broadband on growth: A simultaneous approach | Telecommunications Policy | 2009 | 431 |
6 | Comparing internet and mobile phone usage: digital divides of usage, adoption, and dropouts | Telecommunications Policy | 2003 | 426 |
7 | ICT as a source of economic growth in the information age: Empirical evidence from the 1996–2005 period | Telecommunications Policy | 2011 | 329 |
8 | The role of the telephone in economic development | Telecommunications Policy | 1980 | 315 |
9 | Weaving the Western Web: explaining differences in Internet connectivity among OECD countries | Telecommunications Policy | 1999 | 289 |
10 | Determinants of subscriber churn and customer loyalty in the Korean mobile telephony market | Telecommunications Policy | 2004 | 283 |
11 | Broadband investment and regulation: A literature review | Telecommunications Policy | 2009 | 257 |
12 | Financial development, ICT diffusion and economic growth: Lessons from MENA region | Telecommunications Policy | 2013 | 249 |
13 | Digitalization and economic growth: A comparative analysis of Sub-Saharan Africa and OECD economies | Telecommunications Policy | 2020 | 248 |
14 | Digitalization, business models, and SMEs: How do business model innovation practices improve performance of digitalizing SMEs? | Telecommunications Policy | 2019 | 239 |
15 | Deconstruction of the telecommunications industry: from value chains to value networks | Telecommunications Policy | 2002 | 230 |
16 | Satisfaction with mobile services in Canada: An empirical investigation | Telecommunications Policy | 2006 | 220 |
17 | Customer churn analysis: Churn determinants and mediation effects of partial defection in the Korean mobile telecommunications service industry | Telecommunications Policy | 2006 | 218 |
18 | Browsing as the killer app: Explaining the rapid success of Apple's iPhone | Telecommunications Policy | 2010 | 214 |
19 | Encouraging infrastructure competition via the ladder of investment | Telecommunications Policy | 2006 | 205 |
20 | Wireless Internet access: 3G vs. WiFi? | Telecommunications Policy | 2003 | 201 |
21 | Telecommunications infrastructure and economic growth | Telecommunications Policy | 1991 | 199 |
22 | The digital vicious cycle: Links between social disadvantage and digital exclusion in rural areas | Telecommunications Policy | 2007 | 197 |
23 | Closing the rural broadband gap: Promoting adoption of the Internet in rural America | Telecommunications Policy | 2007 | 186 |
24 | The diffusion of interactive communication innovations and the critical mass: the adoption of telecommunications services by German banks | Telecommunications Policy | 1999 | 185 |
25 | The end justifies the definition: The manifold outlooks on the digital divide and their practical usefulness for policy-making | Telecommunications Policy | 2011 | 185 |
26 | Community response grids: E-government, social networks, and effective emergency management | Telecommunications Policy | 2007 | 183 |
27 | Big data׳s impact on privacy, security and consumer welfare | Telecommunications Policy | 2014 | 178 |
28 | Assessing the regional digital divide across the European Union-27 | Telecommunications Policy | 2011 | 175 |
29 | Broadband׳s contribution to economic growth in rural areas: Moving towards a causal relationship | Telecommunications Policy | 2014 | 168 |
30 | Diffusion of digital mobile telephony: Are developing countries different? | Telecommunications Policy | 2006 | 165 |
31 | Privatization and the sources of performance improvement in the global telecommunications industry | Telecommunications Policy | 2002 | 163 |
32 | The ICT revolution, world economic growth, and policy issues | Telecommunications Policy | 2016 | 163 |
33 | Disparities in ICT adoption: A multidimensional approach to study the cross-country digital divide | Telecommunications Policy | 2009 | 162 |
34 | Net neutrality: A progress report | Telecommunications Policy | 2013 | 161 |
35 | An exploratory model of inter-country Internet diffusion | Telecommunications Policy | 2003 | 160 |
36 | Mechanisms to improve labor productivity by performing telework | Telecommunications Policy | 2020 | 159 |
37 | AI governance in the public sector: Three tales from the frontiers of automated decision-making in democratic settings | Telecommunications Policy | 2020 | 157 |
38 | Analyzing China’s Fintech Industry from the Perspective of Actor–Network Theory | Telecommunications Policy | 2016 | 156 |
39 | Economic growth, telecommunications development and productivity growth of the telecommunications sector: Evidence around the world | Telecommunications Policy | 2010 | 155 |
40 | The broadband digital divide and the economic benefits of mobile broadband for rural areas | Telecommunications Policy | 2013 | 154 |
41 | An analysis of the determinants of internet access | Telecommunications Policy | 2005 | 147 |
42 | The impact of ICT on economic growth-Comparing rich and poor countries | Telecommunications Policy | 2021 | 141 |
43 | Determinants of customer loyalty in the wireless telecommunications industry | Telecommunications Policy | 2007 | 137 |
44 | Economic growth and the development of telecommunications infrastructure in the G-20 countries: A panel-VAR approach | Telecommunications Policy | 2014 | 135 |
45 | Privacy and security issues in cloud computing: The role of institutions and institutional evolution | Telecommunications Policy | 2013 | 131 |
46 | Foreign direct investment, information technology and economic growth dynamics in Sub-Saharan Africa | Telecommunications Policy | 2020 | 131 |
47 | Data from mobile phone operators: A tool for smarter cities? | Telecommunications Policy | 2015 | 130 |
48 | Information and communication technology and economic growth in India | Telecommunications Policy | 2016 | 130 |
49 | An analysis of the determinants of broadband access | Telecommunications Policy | 2007 | 129 |
50 | Access regulation, competition, and broadband penetration: An international study | Telecommunications Policy | 2010 | 129 |