30(top 20%)
papers
685(top 20%)
citations
17(top 20%)
h-index
26(top 20%)
g-index
33
all documents
790
doc citations
223
citing journals
105
times ranked
Filter by:Articles (Lifetime) (1) | Citations (per year) (1) | Most Cited Article (per year) (15) | Low Rankings (Lifetime) (8) | Low Rankings (per year) (51) |
8th most cited paper in Journal of Service Management (2021) [with 58 citations of an article]
10th most cited paper in Journal of Strategic Marketing (2011) [with 38 citations of an article]
13th most cited paper in Journal of Public Policy and Marketing (2021) [with 31 citations of an article]
19th most cited paper in Managing Service Quality (2010) [with 28 citations of an article]
20th most cited paper in Journal of Service Theory and Practice (2021) [with 24 citations of an article]
21st most cited paper in Journal of Service Management (2020) [with 92 citations of an article]
23rd most cited paper in Service Industries Journal (2017) [with 36 citations of an article]
25th most cited paper in European Journal of Marketing (2021) [with 22 citations of an article]
27th most cited paper in Managing Service Quality (2011) [with 23 citations of an article]
30th most cited paper in Journal of Services Marketing (2017) [with 56 citations of an article]
34th most published author in Journal of Retailing and Consumer Services (lifetime) [with 7 articles having 265 citations]
36th most cited paper in Journal of Retailing and Consumer Services (2016) [with 108 citations of an article]
40th most cited paper in Service Industries Journal (2021) [with 31 citations of an article]
40th most cited author in Journal of Retailing and Consumer Services (2016) [with 108 citations of 2 articles]
46th most cited paper in Journal of Marketing Management (2017) [with 25 citations of an article]
66th most cited paper in Journal of Retailing and Consumer Services (2012) [with 28 citations of an article]
72nd most cited paper in Journal of Retailing and Consumer Services (2014) [with 35 citations of an article]