67(top 5%)
papers
17.9K(top 1%)
citations
42(top 2%)
h-index
63(top 5%)
g-index
74
all documents
19.9K
doc citations
2.3K
citing journals
105
times ranked
Filter by:Articles (Lifetime) (4) | Citations (Lifetime) (8) | Citations (per year) (26) | Most Cited Article (Lifetime) (9) | Most Cited Article (per year) (40) | Low Rankings (Lifetime) (23) | Low Rankings (per year) (91) |
7th most cited paper in Journal of Service Management (lifetime) [with 1438 citations of an article]
14th most cited paper in Journal of Consumer Research (lifetime) [with 2265 citations of an article]
20th most cited author in Journal of Service Research (lifetime) [with 1605 citations of 7 articles]
23rd most cited paper in Journal of International Marketing (2010) [with 88 citations of an article]