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1990-1999 (856)
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customer service (6,884)
1-20 of (856 documents found)
1992
555
A Catastrophe Model for Developing Service Satisfaction Strategies
Journal of Marketing
(
11.3
★★★
), 56, 83-95.
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Citations
Matthew Li (80, 6.9K)
1996
995
Consumer Reactions to Electronic Shopping on the World Wide Web
International Journal of Electronic Commerce
(
3.0
★★★
), 1, 59-88.
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Citations
Matthew Li (80, 6.9K)
1996
614
Customer-sales associate retail relationships
Journal of Retailing
(
6.2
★★★
), 72, 223-247.
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Citations
Matthew Li (80, 6.9K)
1994
336
The Effectiveness of Self-Managing Teams: A Quasi-Experiment
Human Relations
(
5.4
★★★
), 47, 13-43.
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Matthew Li (80, 6.9K)
1996
267
Organizational citizenship behavior as a critical link between HRM practices and service quality
Human Resource Management
(
5.8
★★★
), 35, 493-512.
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Matthew Li (80, 6.9K)
1999
206
Beyond Self-Management: Antecedents and Consequences of Team Empowerment
Academy of Management Journal
(
6.3
★★★
), 42, 58-74.
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Matthew Li (80, 6.9K)
1995
280
The effects of customer service on consumer complaining behavior
Journal of Services Marketing
(
3.0
★★★
), 9, 31-42.
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Matthew Li (80, 6.9K)
1994
200
Linking strategy and human resource practices: How employee and customer contracts are created
Human Resource Management
(
5.8
★★★
), 33, 463-489.
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Citations
Matthew Li (80, 6.9K)
1995
238
Leader Positive Mood and Group Performance: The Case of Customer Service
Journal of Applied Social Psychology
(
2.0
★★★
), 25, 778-794.
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Citations
Matthew Li (80, 6.9K)
1997
161
The antecedents of employee commitment to customer service: evidence from a UK
International Journal of Human Resource Management
(
5.3
★★★
), 8, 66-86.
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Matthew Li (80, 6.9K)
1993
237
ALIENATING AND LIBERATING EMOTIONS AT WORK
Journal of Contemporary Ethnography
(
1.7
★★★
), 22, 361-381.
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Matthew Li (80, 6.9K)
1999
190
Work Organization, Technology, and Performance in Customer Service and Sales
ILR Review
(
2.3
★★★
), 52, 539-564.
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Citations
Matthew Li (80, 6.9K)
1999
119
Outsourcing of integrated logistics functions
International Journal of Physical Distribution and Logistics Management
(
7.4
★★★
), 29, 353-374.
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Citations
Matthew Li (80, 6.9K)
1998
190
Customer service in business‐to‐business markets: an agenda for research
Journal of Business and Industrial Marketing
(
3.0
★★★
), 13, 309-321.
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Matthew Li (80, 6.9K)
1998
126
Technology-based, “adolescent” firm configurations
Journal of Business Venturing
(
6.3
★★★
), 13, 205-230.
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Matthew Li (80, 6.9K)
1999
144
Work Organization, Technology, and Performance in Customer Service and Sales
ILR Review
(
2.3
★★★
), 52, 539.
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Citations
Matthew Li (80, 6.9K)
1999
50
To Sell or Not to Sell
Journal of Service Research
(
12.2
★★★
), 2, 19-33.
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Citations
Matthew Li (80, 6.9K)
1996
96
Issues in Supply Chain Costing
International Journal of Logistics Management
(
6.6
★★★
), 7, 1-12.
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Citations
Matthew Li (80, 6.9K)
1995
91
Factors that determine the corporate image of South African banking institutions
International Journal of Bank Marketing
(
6.4
★★★
), 13, 12-17.
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Citations
Matthew Li (80, 6.9K)
1993
128
A Typology of Apparel Shopping Orientation Segments Among Female Consumers
Clothing and Textiles Research Journal
(
3.4
★★★
), 12, 73-85.
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Citations
Matthew Li (80, 6.9K)
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