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Tele-ICU Patient Experience: Focus on Family-Centered Care

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Telemedicine in the ICU

Abstract

Connected health strategy has become an imperative for hospitals that are focused on achieving exceptional family-centered care outcomes, pivotal to organizational sustainability in emerging value-based care markets in the USA. Telemedicine is operationally essential for healthcare delivery reform, to provide high-quality, cost-efficient care that engages and improves the health of people in their communities. Telemedicine ICU (tele-ICU) operations have been a mainstay of outstanding critical care outcomes for over a decade. Tele-ICUs operating under a centralized hub, where ancillary resources are available, have full potential to support family-centered care outcomes. As FaceTime, Skype, WhatsApp, and other video solutions are typical conferencing venues outside hospitals, our patients, families, and clinicians ought to have policies, procedures, and technologies to support in-hospital, on-demand connectivity. The connected health options for intensive care are endless: visitation, consultation, collaboration, harmonization, education, and care coordination – all virtually available to the patient, family, and clinician team, any time of the day or night, operationally coordinated by the centralized telemedicine resource teams.

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Authors and Affiliations

  1. Penn Medicine Center for Connected Care, University of Pennsylvania Health System, Philadelphia, PA, USA

    Ann Marie Huffenberger

  2. Clinical Nursing Systems, The Hospital of the University of Pennsylvania, University of Pennsylvania Health System, Philadelphia, PA, USA

    Rebecca Stamm

  3. Division of Traumatology, Surgical Critical Care & Emergency Surgery, Perelman School of Medicine at the University of Pennsylvania, Philadelphia, PA, USA

    Niels D. Martin

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  1. Ann Marie Huffenberger
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  2. Rebecca Stamm
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  3. Niels D. Martin
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Correspondence to Ann Marie Huffenberger .

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Editors and Affiliations

  1. Neuroscience Institute, The Queen’s Health Systems, Honolulu, HI, USA

    Matthew A. Koenig

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Huffenberger, A.M., Stamm, R., Martin, N.D. (2019). Tele-ICU Patient Experience: Focus on Family-Centered Care. In: Koenig, M. (eds) Telemedicine in the ICU. Springer, Cham. https://doi.org/10.1007/978-3-030-11569-2_10

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  • DOI: https://doi.org/10.1007/978-3-030-11569-2_10

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