Abstract
While the digital age is upending traditional views of the world, it offers abundant promise to better society. Digital technologies including artificial intelligence, Big Data, cloud computing, 5G wireless technology, and the Internet of Things, in combination with data, shall bolster productivity, create efficiencies, offer flexible work schedules, and increase access to information and knowledge sharing. After introducing digital technologies and data, this chapter presents an emerging performance framework in the context of digital transformation and explains the three performance needs (digital strategy, digital infrastructure, and governance) across the societal level of analysis. Guided by enabling questions, digital strategy, digital infrastructure, and governance are explained through case examples. This chapter is not intended to be all-inclusive, but rather to provide a macro-view of performance as policymakers and business, government, and world leaders navigate the digital future.
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Waite, A.M. (2022). Exploring Digital Technologies and Data: A Societal Level of Analysis Approach. In: Machado, C. (eds) Technological Challenges. Management and Industrial Engineering. Springer, Cham. https://doi.org/10.1007/978-3-030-98040-5_1
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