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Accessibility and Usability Issues

Accessibility and Usability Issues

Eugene Monaco, Stephen Lackey, Edward Skawinski, Rebecca Stanley, Carol Day Young
Copyright: © 2014 |Pages: 21
ISBN13: 9781466644229|ISBN10: 1466644222|EISBN13: 9781466644236
DOI: 10.4018/978-1-4666-4422-9.ch044
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MLA

Monaco, Eugene, et al. "Accessibility and Usability Issues." Assistive Technologies: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2014, pp. 884-904. https://doi.org/10.4018/978-1-4666-4422-9.ch044

APA

Monaco, E., Lackey, S., Skawinski, E., Stanley, R., & Young, C. D. (2014). Accessibility and Usability Issues. In I. Management Association (Ed.), Assistive Technologies: Concepts, Methodologies, Tools, and Applications (pp. 884-904). IGI Global. https://doi.org/10.4018/978-1-4666-4422-9.ch044

Chicago

Monaco, Eugene, et al. "Accessibility and Usability Issues." In Assistive Technologies: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 884-904. Hershey, PA: IGI Global, 2014. https://doi.org/10.4018/978-1-4666-4422-9.ch044

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Abstract

Democratic governments seek to serve all citizens equally and fairly. Achieving this ideal in e-governance will in large measure be determined by government’s commitment to the development of websites and web applications that encourage and enable participation by all. Accessibility and usability are gateways to participation. This chapter examines the professional and legal standards for accessibility and usability as well as studies on actual implementation. A survey of New York State webmasters found that while IT professionals considered usability and accessibility important, none of them rated user satisfaction as excellent. Agency management was perceived as less aware of the importance of usability and accessibility than IT professionals. Assuring usability and accessibility is an on-going, iterative process that requires continual accountability and involvement of user/citizens, political leaders, and IT professionals.

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