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Contemporary Quality Management Approaches and Practices Within the Hospitality Industry

Contemporary Quality Management Approaches and Practices Within the Hospitality Industry

Abraham Pius, Husam H. Alharahsheh, Obioma Nwaogbe, Mihaela Dariescu
Copyright: © 2020 |Pages: 34
ISBN13: 9781799822042|ISBN10: 1799822044|ISBN13 Softcover: 9781799822059|EISBN13: 9781799822066
DOI: 10.4018/978-1-7998-2204-2.ch001
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MLA

Pius, Abraham, et al. "Contemporary Quality Management Approaches and Practices Within the Hospitality Industry." Contemporary Management Approaches to the Global Hospitality and Tourism Industry, edited by Abraham Pius, et al., IGI Global, 2020, pp. 1-34. https://doi.org/10.4018/978-1-7998-2204-2.ch001

APA

Pius, A., Alharahsheh, H. H., Nwaogbe, O., & Dariescu, M. (2020). Contemporary Quality Management Approaches and Practices Within the Hospitality Industry. In A. Pius, H. Alharahsheh, & A. Adesanmi (Eds.), Contemporary Management Approaches to the Global Hospitality and Tourism Industry (pp. 1-34). IGI Global. https://doi.org/10.4018/978-1-7998-2204-2.ch001

Chicago

Pius, Abraham, et al. "Contemporary Quality Management Approaches and Practices Within the Hospitality Industry." In Contemporary Management Approaches to the Global Hospitality and Tourism Industry, edited by Abraham Pius, Husam H. Alharahsheh, and Adenike A. Adesanmi, 1-34. Hershey, PA: IGI Global, 2020. https://doi.org/10.4018/978-1-7998-2204-2.ch001

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Abstract

This chapter is planned and designed to enable readers to explore the concept of quality management in the hospitality sector, while improving efficiency and competitiveness in 21st century globalised business environment. In fact, quality is meeting or exceeding customer expectations consistently. To achieve this aim, companies should recognise all the service qualities that add to customer value and lead to satisfaction and loyalty. The readers of this chapter will be able to increase understanding of quality management systems and processes within the hospitality industry and how to improve and sustain organisational performance, to gain a competitive edge in this transition period to the green economy. Also, the chapter provides readers with the relevant knowledge needed for quality assessment schemes, national /international benchmarking standards, and regulatory agencies.

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