Welcome to the InfoSci Platform
User-Driven Documentation Building for the ERP System

User-Driven Documentation Building for the ERP System

Radosław Kowal
Copyright: © 2014 |Pages: 12
ISBN13: 9781466643130|ISBN10: 1466643137|EISBN13: 9781466643147
DOI: 10.4018/978-1-4666-4313-0.ch014
Cite Chapter Cite Chapter

MLA

Kowal, Radosław. "User-Driven Documentation Building for the ERP System." Frameworks of IT Prosumption for Business Development, edited by Małgorzata Pańkowska, IGI Global, 2014, pp. 222-233. https://doi.org/10.4018/978-1-4666-4313-0.ch014

APA

Kowal, R. (2014). User-Driven Documentation Building for the ERP System. In M. Pańkowska (Ed.), Frameworks of IT Prosumption for Business Development (pp. 222-233). IGI Global. https://doi.org/10.4018/978-1-4666-4313-0.ch014

Chicago

Kowal, Radosław. "User-Driven Documentation Building for the ERP System." In Frameworks of IT Prosumption for Business Development, edited by Małgorzata Pańkowska, 222-233. Hershey, PA: IGI Global, 2014. https://doi.org/10.4018/978-1-4666-4313-0.ch014

Export Reference

Mendeley
Favorite

Abstract

Contemporary enterprises use IT tools to support almost every type of business activity. The vast majority use very large business applications called Enterprise Resource Planning (ERP) systems. Such applications can be of great help, both for managers and regular staff members. The downside is that such systems are very complicated and they are a subject of frequent changes. Thus, they can be a source of many problems due to the necessity to continuous learning how to properly use them. The authors propose the usage of the Enterprise Social Software (ESS) in order to help users in their efforts toward finding good source of information. Applications such as wiki, RSS, blogs, tags, and discussion forums can be very effective in collaborative knowledge creation and in knowledge sharing. The authors discuss the possibilities of using such tools in building user-driven documentation for an ERP system.

Request Access

You do not own this content. Please login to recommend this title to your institution's librarian or purchase it from the IGI Global bookstore.