10.9(top 1%)
Impact Factor
12.6(top 1%)
extended IF
417(top 1%)
H-Index
324
authors
8,894
papers
727,940
citations
8,739
citing journals
45,923
citing authors

most cited articles (lifetime)

RankAuthorCitations
1 Robert F Lusch 6,863
1 Stephen L Vargo 6,863
3 Shelby D Hunt 6,542
3 6,542
5 Valarie A Zeithaml 6,505
6 5,952
7 A Parasuraman 5,395
9 Shankar Ganesan 5,212
10 Eitan Muller 4,530
10 Vijay Mahajan 4,530
14 Bernard J Jaworski 4,134
16 3,950
16 3,950
22 James C Anderson 3,364
23 Kevin Lane Keller 3,350
24 3,179
25 George S Day 3,131
26 Mary Jo Bitner 3,056
29 Arjun Chaudhuri 2,916
29 Morris B Holbrook 2,916
34 Kenneth R Evans 2,233
35 Thomas P Novak 2,210
39 Mark Bergen 2,137
39 Shantanu Dutta 2,137
41 Tom J Brown 2,120
42 Jagdip 2,119
44 Claes Fornell 2,052
45 Rohit Deshpande 2,045
48 Robert F Hurley 1,874
48 1,874
48 G Tomas M Hult 1,874
52 Eugene W Anderson 1,813
54 Cb Bhattacharya 1,805
56 Harold F Koenig 1,768
56 John W Schouten 1,768
58 Michael K Brady 1,766
67 Ellen Garbarino 1,628
69 Christine Moorman 1,581
69 Gerald Zaltman 1,581
73 Stephen W Brown 1,531
75 Dhruv Grewal 1,490
75 1,490
75 Robert W Palmatier 1,490
78 Jan-Benedict Em Steenkamp 1,484
78 Inge Geyskens 1,484
80 Eric J Arnould 1,457
80 Albert M Muñiz, Jr 1,457
83 Peter C Verhoef 1,436
84 Manjit S Yadav 1,434
86 Jacob Goldenberg 1,388
87 Vanitha Swaminathan 1,386
89 Andreas Herrmann 1,375
89 René Algesheimer 1,375
89 Utpal M Dholakia 1,375
92 Rajendra K. Srivastava 1,361
92 Namwoon Kim 1,361
94 Michael Trusov 1,360
94 Koen Pauwels 1,360
96 George John 1,307
96 Jan B Heide 1,307
98 Raji Srinivasan 1,305
98 Arvind Rangaswamy 1,305