11(top 1%)
Impact Factor
12.7(top 1%)
extended IF
422(top 1%)
H-Index
324
authors
5,903
papers
756,911
citations
8,739
citing journals
45,923
citing authors

most cited authors (lifetime)

RankAuthorCitations
1 A Parasuraman 23,770
2 Valarie A Zeithaml 23,466
3 21,690
4 Shelby D Hunt 20,607
5 Mary Jo Bitner 18,976
6 Bernard J Jaworski 13,573
7 Claes Fornell 12,603
8 Jan B Heide 10,528
9 Kevin Lane Keller 10,119
10 Robert F Lusch 9,400
11 George S Day 9,154
12 James C Anderson 8,137
13 Shankar Ganesan 8,126
14 Vijay Mahajan 7,823
15 Dhruv Grewal 7,529
16 Eugene W Anderson 7,495
17 Stephen L Vargo 7,288
18 Morris B Holbrook 7,189
19 Eitan Muller 7,046
20 6,919
21 Rohit Deshpande 6,868
22 Rajendra K. Srivastava 6,587
23 Christine Moorman 6,481
24 6,351
24 6,351
26 Christian Homburg 6,267
27 6,251
28 5,990
29 5,650
30 Stephen W Brown 4,886
31 Roland T Rust 4,771
32 Jan-Benedict Em Steenkamp 4,731
33 Robert W Palmatier 4,725
34 G Tomas M Hult 4,655
35 4,654
36 Philip Kotler 4,573
37 Thomas P Novak 4,454
38 Cb Bhattacharya 4,438
39 George John 4,266
40 Tom J Brown 4,260
41 Jagdip 4,084
42 Kenneth R Evans 4,065
43 Wayne D Hoyer 3,926
44 Werner J Reinartz 3,757
45 Ruth N Bolton 3,458
46 Scott B Mackenzie 3,386
47 Koen Pauwels 3,196
48 Raji Srinivasan 3,169
49 Robert F Hurley 3,113
50 3,111
51 Ravi S Achrol 3,067
52 Arjun Chaudhuri 3,064
53 Robert V Kozinets 2,978
54 Satish Jayachandran 2,919
55 Neil A Morgan 2,891
56 2,852
57 Inge Geyskens 2,799
58 Richard J Lutz 2,717
59 Gerard J Tellis 2,699
60 C Whan Park 2,671
61 Richard P Bagozzi 2,588
62 Shantanu Dutta 2,582
63 Namwoon Kim 2,563
64 Vanitha Swaminathan 2,542
65 Vikas Mittal 2,500
66 Andreas Herrmann 2,492
67 Pierre Chandon 2,489
68 Michael D Hartline 2,367
69 Jacob Goldenberg 2,366
70 Stephen S Tax 2,332
70 2,332
72 Thomas S Robertson 2,331
73 Aric Rindfleisch 2,240
74 Mark Bergen 2,213
75 Xueming Luo 2,210
76 Kusum L Ailawadi 2,176
77 V Srinivasan 2,160
78 Rajagopal Raghunathan 2,147
79 Michael K Brady 2,146
80 Rajdeep Grewal 2,141
81 Jaideep C Prabhu 2,003
82 Utpal M Dholakia 1,991
83 Rajeev Batra 1,979
84 John G Lynch Jr 1,935
85 Arvind Rangaswamy 1,919
86 James R Brown 1,906
87 Kapil R Tuli 1,903
88 Chi Kin Yim 1,888
89 Scott A Neslin 1,886
90 Scot Burton 1,873
91 Gerald Zaltman 1,852
92 Lia Zarantonello 1,818
93 Kenneth H Wathne 1,808
94 Harold F Koenig 1,805
94 John W Schouten 1,805
96 Manjit S Yadav 1,791
97 1,760
97 S Tamer Cavusgil 1,760
99 1,758