10.9(top 1%)
Impact Factor
12.6(top 1%)
extended IF
417(top 1%)
H-Index
324
authors
8,894
papers
727,940
citations
8,739
citing journals
45,923
citing authors

most cited authors (lifetime)

RankAuthorCitations
1 A Parasuraman 22,161
2 Valarie A Zeithaml 21,953
3 20,563
4 Shelby D Hunt 19,536
5 Mary Jo Bitner 18,332
6 Bernard J Jaworski 13,085
7 Claes Fornell 11,949
8 Jan B Heide 10,318
9 Kevin Lane Keller 9,542
10 Robert F Lusch 9,060
11 George S Day 8,952
12 Shankar Ganesan 7,917
13 James C Anderson 7,877
14 Vijay Mahajan 7,682
15 Dhruv Grewal 7,323
16 Eugene W Anderson 7,079
17 Stephen L Vargo 6,992
18 Eitan Muller 6,944
19 Morris B Holbrook 6,911
20 6,724
21 Rohit Deshpande 6,676
22 Rajendra K. Srivastava 6,473
23 Christine Moorman 6,360
24 6,261
24 6,261
26 Christian Homburg 6,148
27 6,142
28 5,952
29 5,346
30 Stephen W Brown 4,749
31 Jan-Benedict Em Steenkamp 4,664
32 Roland T Rust 4,653
33 Robert W Palmatier 4,622
34 G Tomas M Hult 4,523
35 4,522
36 Philip Kotler 4,482
37 Cb Bhattacharya 4,321
38 Thomas P Novak 4,284
39 George John 4,172
40 Tom J Brown 4,111
41 Jagdip 3,982
42 Kenneth R Evans 3,929
43 Wayne D Hoyer 3,853
44 Werner J Reinartz 3,699
45 Ruth N Bolton 3,404
46 Scott B Mackenzie 3,278
47 Koen Pauwels 3,138
48 Raji Srinivasan 3,117
49 3,053
50 Robert F Hurley 3,040
51 Ravi S Achrol 3,006
52 Arjun Chaudhuri 2,916
53 Robert V Kozinets 2,911
54 Satish Jayachandran 2,847
55 Neil A Morgan 2,841
56 2,815
57 Inge Geyskens 2,767
58 Richard J Lutz 2,645
58 Gerard J Tellis 2,645
60 C Whan Park 2,582
61 Shantanu Dutta 2,570
62 Richard P Bagozzi 2,533
63 Vanitha Swaminathan 2,517
64 Namwoon Kim 2,513
65 Vikas Mittal 2,455
66 Pierre Chandon 2,444
67 Andreas Herrmann 2,441
68 Jacob Goldenberg 2,349
69 Michael D Hartline 2,311
70 Thomas S Robertson 2,275
71 2,252
71 Stephen S Tax 2,252
73 Mark Bergen 2,208
74 Aric Rindfleisch 2,194
75 Xueming Luo 2,151
76 Kusum L Ailawadi 2,136
77 Rajdeep Grewal 2,108
78 Rajagopal Raghunathan 2,084
79 V Srinivasan 2,078
80 Michael K Brady 2,046
81 Jaideep C Prabhu 1,957
82 Utpal M Dholakia 1,940
83 Rajeev Batra 1,922
84 Arvind Rangaswamy 1,894
85 John G Lynch, Jr 1,881
86 Kapil R Tuli 1,874
87 James R Brown 1,862
88 Chi Kin Yim 1,854
89 Scott A Neslin 1,837
90 Scot Burton 1,834
91 Gerald Zaltman 1,806
92 Kenneth H Wathne 1,778
93 Manjit S Yadav 1,772
94 John W Schouten 1,768
94 Harold F Koenig 1,768
96 1,733
97 Glen L Urban 1,723
98 Lia Zarantonello 1,711
99 1,667
99 S Tamer Cavusgil 1,667