| 1 | An assessment of the use of partial least squares structural equation modeling (PLS-SEM) in hospitality research | International Journal of Contemporary Hospitality Management | 2018 | 1,085 |
| 2 | The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions | International Journal of Contemporary Hospitality Management | 2012 | 890 |
| 3 | PLS-SEM’s most wanted guidance | International Journal of Contemporary Hospitality Management | 2023 | 740 |
| 4 | Customer loyalty in the hotel industry: the role of customer satisfaction and image | International Journal of Contemporary Hospitality Management | 2000 | 706 |
| 5 | Exploring consumer attitude and behaviour towards green practices in the lodging industry in India | International Journal of Contemporary Hospitality Management | 2007 | 696 |
| 6 | The relationship between customer loyalty and customer satisfaction | International Journal of Contemporary Hospitality Management | 2001 | 685 |
| 7 | Adoption of AI-based chatbots for hospitality and tourism | International Journal of Contemporary Hospitality Management | 2020 | 585 |
| 8 | Effects of COVID-19 on hotel marketing and management: a perspective article | International Journal of Contemporary Hospitality Management | 2020 | 546 |
| 9 | Relationships among hedonic and utilitarian values, satisfaction and behavioral intentions in the fast‐casual restaurant industry | International Journal of Contemporary Hospitality Management | 2010 | 467 |
| 10 | Progress on information and communication technologies in hospitality and tourism | International Journal of Contemporary Hospitality Management | 2014 | 422 |
| 11 | Customer loyalty: a review and future directions with a special focus on the hospitality industry | International Journal of Contemporary Hospitality Management | 2015 | 407 |
| 12 | Convergent validity assessment of formatively measured constructs in PLS-SEM | International Journal of Contemporary Hospitality Management | 2018 | 401 |
| 13 | Customer satisfaction and its measurement in hospitality enterprises | International Journal of Contemporary Hospitality Management | 1999 | 375 |
| 14 | The combined use of symmetric and asymmetric approaches: partial least squares-structural equation modeling and fuzzy-set qualitative comparative analysis | International Journal of Contemporary Hospitality Management | 2021 | 355 |
| 15 | Corporate social responsibility: what are top hotel companies reporting? | International Journal of Contemporary Hospitality Management | 2007 | 345 |
| 16 | Exploring customer experiences with robotics in hospitality | International Journal of Contemporary Hospitality Management | 2018 | 332 |
| 17 | Market segments of push and pull motivations: a canonical correlation approach | International Journal of Contemporary Hospitality Management | 1996 | 328 |
| 18 | An investigation of tourists’ destination loyalty and preferences | International Journal of Contemporary Hospitality Management | 2001 | 319 |
| 19 | A systematic review of research on innovation in hospitality and tourism | International Journal of Contemporary Hospitality Management | 2016 | 318 |
| 20 | COVID-19’s impact on the hospitality workforce – new crisis or amplification of the norm? | International Journal of Contemporary Hospitality Management | 2020 | 316 |
| 21 | Hospitality, tourism, human rights and the impact of COVID-19 | International Journal of Contemporary Hospitality Management | 2020 | 313 |
| 22 | Leveraging ChatGPT and other generative artificial intelligence (AI)-based applications in the hospitality and tourism industry: practices, challenges and research agenda | International Journal of Contemporary Hospitality Management | 2024 | 291 |
| 23 | Metaverse as a driver for customer experience and value co-creation: implications for hospitality and tourism management and marketing | International Journal of Contemporary Hospitality Management | 2023 | 290 |
| 24 | Talent management | International Journal of Contemporary Hospitality Management | 2008 | 289 |
| 25 | Tourism and hospitality marketing: fantasy, feeling and fun | International Journal of Contemporary Hospitality Management | 2006 | 277 |
| 26 | The accommodation experiencescape: a comparative assessment of hotels and Airbnb | International Journal of Contemporary Hospitality Management | 2017 | 277 |
| 27 | The influence of online reviews to online hotel booking intentions | International Journal of Contemporary Hospitality Management | 2015 | 271 |
| 28 | Increasing customers' loyalty in a skiing resort | International Journal of Contemporary Hospitality Management | 2006 | 270 |
| 29 | Local food: a source for destination attraction | International Journal of Contemporary Hospitality Management | 2016 | 270 |
| 30 | The potential for tourism and hospitality experience research in human-robot interactions | International Journal of Contemporary Hospitality Management | 2017 | 269 |
| 31 | Influences of artificial intelligence (AI) awareness on career competency and job burnout | International Journal of Contemporary Hospitality Management | 2021 | 267 |
| 32 | Revisiting talent management, work-life balance and retention strategies | International Journal of Contemporary Hospitality Management | 2015 | 266 |
| 33 | Why travelers use Airbnb again? | International Journal of Contemporary Hospitality Management | 2017 | 262 |
| 34 | Value co-creation and co-destruction in the Airbnb sharing economy | International Journal of Contemporary Hospitality Management | 2017 | 262 |
| 35 | Co-creation and higher order customer engagement in hospitality and tourism services | International Journal of Contemporary Hospitality Management | 2016 | 255 |
| 36 | Consequences of “greenwashing” | International Journal of Contemporary Hospitality Management | 2015 | 254 |
| 37 | The value proposition of food delivery apps from the perspective of theory of consumption value | International Journal of Contemporary Hospitality Management | 2021 | 254 |
| 38 | The influence of e-word-of-mouth on hotel occupancy rate | International Journal of Contemporary Hospitality Management | 2016 | 248 |
| 39 | Work engagement, job satisfaction, and turnover intentions | International Journal of Contemporary Hospitality Management | 2016 | 246 |
| 40 | Customer experience management in hospitality | International Journal of Contemporary Hospitality Management | 2018 | 244 |
| 41 | New developments in tourism and hotel demand modeling and forecasting | International Journal of Contemporary Hospitality Management | 2017 | 240 |
| 42 | Investigating an innovative service with hospitality robots | International Journal of Contemporary Hospitality Management | 2017 | 237 |
| 43 | Inside the sharing economy | International Journal of Contemporary Hospitality Management | 2017 | 236 |
| 44 | Using partial least squares structural equation modeling in hospitality and tourism | International Journal of Contemporary Hospitality Management | 2018 | 235 |
| 45 | Consumer research in the restaurant environment, Part 1: A conceptual model of dining satisfaction and return patronage | International Journal of Contemporary Hospitality Management | 1999 | 231 |
| 46 | Business intelligence and big data in hospitality and tourism: a systematic literature review | International Journal of Contemporary Hospitality Management | 2018 | 230 |
| 47 | A network perspective on managing stakeholders for sustainable urban tourism | International Journal of Contemporary Hospitality Management | 2008 | 228 |
| 48 | Service failure and recovery: evidence from the hotel industry | International Journal of Contemporary Hospitality Management | 2004 | 225 |
| 49 | Sustainability in the global hotel industry | International Journal of Contemporary Hospitality Management | 2014 | 222 |
| 50 | Do psychological capital and work engagement foster frontline employees’ satisfaction? | International Journal of Contemporary Hospitality Management | 2015 | 219 |
