| # | Title | Journal | Year | Citations |
|---|
|
| 1 | The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions | International Journal of Contemporary Hospitality Management | 2012 | 875 |
| 2 | An assessment of the use of partial least squares structural equation modeling (PLS-SEM) in hospitality research | International Journal of Contemporary Hospitality Management | 2018 | 853 |
| 3 | Customer loyalty in the hotel industry: the role of customer satisfaction and image | International Journal of Contemporary Hospitality Management | 2000 | 756 |
| 4 | The relationship between customer loyalty and customer satisfaction | International Journal of Contemporary Hospitality Management | 2001 | 740 |
| 5 | Exploring consumer attitude and behaviour towards green practices in the lodging industry in India | International Journal of Contemporary Hospitality Management | 2007 | 712 |
| 6 | Effects of COVID-19 on hotel marketing and management: a perspective article | International Journal of Contemporary Hospitality Management | 2020 | 550 |
| 7 | Progress on information and communication technologies in hospitality and tourism | International Journal of Contemporary Hospitality Management | 2014 | 514 |
| 8 | Relationships among hedonic and utilitarian values, satisfaction and behavioral intentions in the fast‐casual restaurant industry | International Journal of Contemporary Hospitality Management | 2010 | 437 |
| 9 | Corporate social responsibility: what are top hotel companies reporting? | International Journal of Contemporary Hospitality Management | 2007 | 404 |
| 10 | Customer satisfaction and its measurement in hospitality enterprises | International Journal of Contemporary Hospitality Management | 1999 | 403 |
| 11 | Customer loyalty: a review and future directions with a special focus on the hospitality industry | International Journal of Contemporary Hospitality Management | 2015 | 397 |
| 12 | Market segments of push and pull motivations: a canonical correlation approach | International Journal of Contemporary Hospitality Management | 1996 | 359 |
| 13 | Adoption of AI-based chatbots for hospitality and tourism | International Journal of Contemporary Hospitality Management | 2020 | 359 |
| 14 | Hospitality, tourism, human rights and the impact of COVID-19 | International Journal of Contemporary Hospitality Management | 2020 | 351 |
| 15 | Tourism and hospitality marketing: fantasy, feeling and fun | International Journal of Contemporary Hospitality Management | 2006 | 347 |
| 16 | An investigation of tourists’ destination loyalty and preferences | International Journal of Contemporary Hospitality Management | 2001 | 343 |
| 17 | A systematic review of research on innovation in hospitality and tourism | International Journal of Contemporary Hospitality Management | 2016 | 311 |
| 18 | Exploring customer experiences with robotics in hospitality | International Journal of Contemporary Hospitality Management | 2018 | 308 |
| 19 | COVID-19’s impact on the hospitality workforce – new crisis or amplification of the norm? | International Journal of Contemporary Hospitality Management | 2020 | 301 |
| 20 | Convergent validity assessment of formatively measured constructs in PLS-SEM | International Journal of Contemporary Hospitality Management | 2018 | 290 |
| 21 | Increasing customers' loyalty in a skiing resort | International Journal of Contemporary Hospitality Management | 2006 | 276 |
| 22 | Co-creation and higher order customer engagement in hospitality and tourism services | International Journal of Contemporary Hospitality Management | 2016 | 273 |
| 23 | Revisiting talent management, work-life balance and retention strategies | International Journal of Contemporary Hospitality Management | 2015 | 270 |
| 24 | The accommodation experiencescape: a comparative assessment of hotels and Airbnb | International Journal of Contemporary Hospitality Management | 2017 | 267 |
| 25 | A network perspective on managing stakeholders for sustainable urban tourism | International Journal of Contemporary Hospitality Management | 2008 | 263 |
| 26 | Business intelligence and big data in hospitality and tourism: a systematic literature review | International Journal of Contemporary Hospitality Management | 2018 | 262 |
| 27 | The influence of online reviews to online hotel booking intentions | International Journal of Contemporary Hospitality Management | 2015 | 260 |
| 28 | The potential for tourism and hospitality experience research in human-robot interactions | International Journal of Contemporary Hospitality Management | 2017 | 258 |
| 29 | Why travelers use Airbnb again? | International Journal of Contemporary Hospitality Management | 2017 | 258 |
| 30 | PLS-SEM’s most wanted guidance | International Journal of Contemporary Hospitality Management | 2023 | 258 |
| 31 | The influence of e-word-of-mouth on hotel occupancy rate | International Journal of Contemporary Hospitality Management | 2016 | 257 |
| 32 | Investigating an innovative service with hospitality robots | International Journal of Contemporary Hospitality Management | 2017 | 254 |
| 33 | Consumer research in the restaurant environment, Part 1: A conceptual model of dining satisfaction and return patronage | International Journal of Contemporary Hospitality Management | 1999 | 253 |
| 34 | Service failure and recovery: evidence from the hotel industry | International Journal of Contemporary Hospitality Management | 2004 | 249 |
| 35 | Value co-creation and co-destruction in the Airbnb sharing economy | International Journal of Contemporary Hospitality Management | 2017 | 249 |
| 36 | Environmental management in hotels | International Journal of Contemporary Hospitality Management | 1995 | 248 |
| 37 | Local food: a source for destination attraction | International Journal of Contemporary Hospitality Management | 2016 | 242 |
| 38 | Talent management, work‐life balance and retention strategies | International Journal of Contemporary Hospitality Management | 2008 | 238 |
| 39 | Work engagement, job satisfaction, and turnover intentions | International Journal of Contemporary Hospitality Management | 2016 | 226 |
| 40 | Inside the sharing economy | International Journal of Contemporary Hospitality Management | 2017 | 224 |
| 41 | New developments in tourism and hotel demand modeling and forecasting | International Journal of Contemporary Hospitality Management | 2017 | 222 |
| 42 | The impact of SARS on Hong Kong’s tourism industry | International Journal of Contemporary Hospitality Management | 2004 | 221 |
| 43 | A study of hotel information technology applications | International Journal of Contemporary Hospitality Management | 2005 | 221 |
| 44 | The impact of the Internet on travel agencies | International Journal of Contemporary Hospitality Management | 2004 | 220 |
| 45 | The innovation development process of Michelin‐starred chefs | International Journal of Contemporary Hospitality Management | 2007 | 220 |
| 46 | Generational differences in work values: a study of hospitality management | International Journal of Contemporary Hospitality Management | 2008 | 220 |
| 47 | Customer experience management in hospitality | International Journal of Contemporary Hospitality Management | 2018 | 217 |
| 48 | Are highly satisfied restaurant customers really different? A quality perception perspective | International Journal of Contemporary Hospitality Management | 2008 | 213 |
| 49 | Destination marketing: competition, cooperation or coopetition? | International Journal of Contemporary Hospitality Management | 2008 | 210 |
| 50 | Do psychological capital and work engagement foster frontline employees’ satisfaction? | International Journal of Contemporary Hospitality Management | 2015 | 208 |
