11(top 1%)
Impact Factor
12.7(top 1%)
extended IF
422(top 1%)
H-Index
324
authors
5.9K
papers
756.9K
citations
8.7K
citing journals
45.9K
citing authors

Most cited authors

AuthorCitationsTotal ArticlesTotal Citations
A Parasuraman 23,770 48 37,334
Valarie A Zeithaml 23,466 34 34,133
Shelby D Hunt 20,607 117 26,919
Mary Jo Bitner 18,976 41 27,566
Bernard J Jaworski 13,573 39 16,554
Claes Fornell 12,603 69 84,944
Jan B Heide 10,528 45 15,249
Kevin Lane Keller 10,119 67 18,596
Robert F Lusch 9,400 114 27,354
George S Day 9,154 39 11,474
James C Anderson 8,137 43 44,264
Shankar Ganesan 8,126 18 11,371
Vijay Mahajan 7,823 119 16,557
Dhruv Grewal 7,529 186 27,795
Eugene W Anderson 7,495 17 14,286
Stephen L Vargo 7,288 102 28,529
Morris B Holbrook 7,189 176 22,287
Eitan Muller 7,046 87 13,758
Rohit Deshpande 6,868 45 12,755
Rajendra K. Srivastava 6,587 73 10,406
Christine Moorman 6,481 39 14,445
Christian Homburg 6,267 110 12,694
Stephen W Brown 4,886 34 11,183
Roland T Rust 4,771 106 15,677
Jan-Benedict Em Steenkamp 4,731 69 17,541
Robert W Palmatier 4,725 78 8,357
G Tomas M Hult 4,655 178 24,275
Philip Kotler 4,573 29 5,800
Thomas P Novak 4,454 40 11,010
Cb Bhattacharya 4,438 24 10,987
George John 4,266 30 9,100
Tom J Brown 4,260 29 8,193
Jagdip 4,084 49 8,920
Kenneth R Evans 4,065 13 5,164
Wayne D Hoyer 3,926 53 9,097
Werner J Reinartz 3,757 84 9,043
Ruth N Bolton 3,458 68 15,762
Scott B Mackenzie 3,386 53 63,671
Koen Pauwels 3,196 60 6,286
Raji Srinivasan 3,169 37 3,943
Robert F Hurley 3,113 15 4,806
Ravi S Achrol 3,067 15 5,506
Arjun Chaudhuri 3,064 19 3,935
Robert V Kozinets 2,978 57 10,216
Satish Jayachandran 2,919 16 3,428
Neil A Morgan 2,891 43 6,633
Inge Geyskens 2,799 31 7,452
Richard J Lutz 2,717 24 5,625
Gerard J Tellis 2,699 70 9,636
C Whan Park 2,671 22 7,114
Richard P Bagozzi 2,588 174 56,432
Shantanu Dutta 2,582 45 5,576
Namwoon Kim 2,563 45 3,899
Vanitha Swaminathan 2,542 32 4,755
Vikas Mittal 2,500 82 10,415
Andreas Herrmann 2,492 58 4,325
Pierre Chandon 2,489 52 5,601
Michael D Hartline 2,367 13 2,921
Jacob Goldenberg 2,366 43 5,553
Stephen S Tax 2,332 14 3,896
Thomas S Robertson 2,331 27 4,618
Aric Rindfleisch 2,240 40 6,029
Mark Bergen 2,213 30 4,016
Xueming Luo 2,210 69 7,223
Kusum L Ailawadi 2,176 41 4,699
V Srinivasan 2,160 46 8,328
Rajagopal Raghunathan 2,147 22 4,267
Michael K Brady 2,146 29 8,365
Rajdeep Grewal 2,141 78 5,768
Jaideep C Prabhu 2,003 14 2,142
Utpal M Dholakia 1,991 75 8,437
Rajeev Batra 1,979 46 9,481
John G Lynch Jr 1,935 71 15,685
Arvind Rangaswamy 1,919 42 6,300
James R Brown 1,906 39 3,844
Kapil R Tuli 1,903 13 2,148
Chi Kin Yim 1,888 13 2,679
Scott A Neslin 1,886 58 7,421
Scot Burton 1,873 113 8,137
Gerald Zaltman 1,852 25 5,347
Lia Zarantonello 1,818 24 3,034
Kenneth H Wathne 1,808 13 2,654
Harold F Koenig 1,805 11 2,307
John W Schouten 1,805 27 4,688
Manjit S Yadav 1,791 21 3,395
S Tamer Cavusgil 1,760 149 14,989